Welcome & Service Team Member

National Trust; Shrewsbury; On-site; GBP 20,000 - 23,000; Full time

Benefits offered by this job

Substantial pension

Free entry to National Trust places

Rental deposit loan

Season ticket loan

EV car lease scheme

Perks at work discounts

Holiday allowance up to 32 days

Flexible working

Employee assistance programme

Free parking

Job summary

National Trust is seeking a Welcome Team Member at Attingham Park to greet visitors and deliver excellent customer service. You will assist guests with information about the estate, help them navigate the site, and promote membership to Support the charity. This is a weekend/Bank Holiday role with 7.5-hour shifts.

You will work across Attingham Park and other NT properties, supporting events and maintaining high presentation standards while providing friendly, helpful service to all guests.

Qualifications

• Customer-focused with an understanding of great service.
• Team player, but able to work on your own initiative.
• Well organised and adaptable.
• Willing to learn new skills.
• Positive attitude and friendly demeanor.

Responsibilities

• Welcome visitors with a warm greeting and provide information to help planning their visit.
• Support site coordination and communicate conservation and programming details to guests.
• Maintain presentation and cleanliness of the visitor reception and signage.
• Promote National Trust memberships and explain how visitors can support the charity.

Skills

Customer focused

Team player

Well organised

Willing to learn

Positive attitude

Job description

Summary

Working within a bustling atmosphere as part of passionate team, you'll play a core part in delivering fantastic customer service. You'll provide a warm welcome and give information about the Attingham Estate to make sure each visitor has an enjoyable and memorable visit. You'll work regular weekends and bank holidays, with working days varying from week to week. Shifts are typically 7.5 hours per day, scheduled between 7:30am and 6:30pm, depending on the rota. There will also be occasional flexibility required to support special events. For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

What It's Like To Work Here

Reporting to the Welcome Manager, you’ll be working alongside the Welcome and Service Assistants, Service Assistants, and an amazing group of volunteers. Our properties are full of life and locally loved, the Welcome Team are based flexibly across Attingham Park, Sunnycroft, Town Walls Tower and Cronkhill throughout the year.

The Welcome Team are very enthusiastic about welcoming everyone and the excellent service our team provides plays a huge part in us fulfilling this goal.

What You'll Be Doing

From open to close, we are a 7 day a week operation, 364 days a year, you'll be on hand in our Visitor Reception to answer queries and making sure visitors can find everything they need for their visit, to help with site coordination and to talk about conservation work and exciting programming and events for our visitors to enjoy.

As the largest conservation charity in Europe, we work hard to raise funds to continue to care for our sites forever for everyone. Visitors are a vital part of what we do, so you’ll be responsible for ensuring that you provide an excellent service to all our visitors, every day. You'll promote National Trust Memberships and actively talk to our visitors about how they can support our cause. There is plenty of opportunity to learn new skills.

This is an active role; you’ll deliver high standards of presentation at the property and ensure all our communications with our visitors are clear and consistent. You'll help maintain site presentation through litter picks, ensuring signage is clean and presentable and maintaining the visitor reception tidiness and cleanliness through the day.

Who We're Looking For

• customer focused with an understanding of the importance of great service
• a team player, but also can work on your own initiative
• well organised and adaptable
• willing to learn new skills
• have a positive attitude

The package

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places

National Trust place

Attingham Park, Atcham, Shrewsbury, SY4 4TP

Documents

Welcome & Service Team Member - Career Level A2.pdf

Requirements

Compliance.Eligibility to Work in the UK

Closing Date

20th September 2026

Equal Opportunities Statement

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here.

Safeguarding Statement

The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, contact the people service centre.