Welcome & Service Team Member

National Trust for Places of Historic Interest or Natural Beauty; Dacorum; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Pension up to 10%

Free entry to NT places for you, a G/U

Season ticket loan

EV car lease scheme

Perks at work discounts

Holiday allowance up to 32 days

Job summary

As the public face of our properties, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit. Reporting to the Welcome and Service Assistant Manager, you’ll be part of a team of 4 at Ashridge Estate welcoming visitors and setting them up for their day.

You’ll use your knowledge of Ashridge to engage with our visitors and look to exceed their expectations, ensuring that they enjoy their visit with

Qualifications

• Customer service experience and a welcoming approach.
• Team player who can also work on your own initiative.
• Well organised and adaptable with a can-do attitude.

Responsibilities

• Deliver a great all-round customer service experience and answer visitor queries.
• Greet visitors on arrival, restock shelves in the shop, and clear tables in the café.
• Engage with visitors using knowledge of Ashridge Estate and promote fundraising and membership activities.

Skills

Customer service

Team player

Organised

Positive attitude

Willing to learn

Job description

As the public face of our properties, you'll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.

Salary: £13.25 per hour

Contract/duration: Permanent

Hours/working pattern: Working every Sunday. 7.5 hour shift

For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

Interview date - Sunday 20th September

What it's like to work here

Reporting to the Welcome and Service Assistant Manager, you'll be part of a team of 4 working at Ashridge Estate welcoming visitors and setting them up for their day. You’ll use your knowledge of Ashridge to engage with our visitors and look to exceed their expectations ensuring that they enjoy their visit with us. You will be aiding in our growing support effort for the National Trust promoting our fundraising and membership causes. You'll also get involved in other presentation tasks on site, ensuring that Ashridge is clean, tidy and presentable.

No two days will be the same. You can expect to meet many different people and gain a broad experience across all the areas you will be working in. You’ll get involved in all kinds of tasks, including greeting visitors on arrival, restocking the shelves in the shop and clearing tables in the café. Most importantly, you’ll be talking to visitors, answering their questions and making sure they can find everything they need to enjoy their day with us.

What you'll be doing

Day to day, you’ll deliver a great all-round customer service experience. You’ll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can. You’ll have the chance to be involved in different aspects of the visitor experience, from key property events to social media promotion. Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with enthusiasm for delivering great customer service.

Who we're looking for

We’d love to hear from you if you're:

• customer focused with an understanding of the importance of great service
• a team player, but also can work on your own initiative
• well organised and adaptable
• willing to learn new skills
• have a positive attitude

The package

The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.

Substantial pension scheme of up to 10% basic salary

Free entry to National Trust places for you, a guest and your children (under 18)

Season ticket loan

EV car lease scheme (for roles that meet the salary criteria)

Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

National Trust place

Ashridge Estate, Visitor Centre, Berkhamsted, HP4 1LT

Documents

Welcome & Service Team Member - Career Level A2.pdf

Requirements

Compliance.Eligibility to Work in the UK

Additional information

Closing Date: 13 September 2026

Equal Opportunities Statement

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here.

Safeguarding Statement

The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.