Welcome & Service Team Member

National Trust; Cambridge; On-site; GBP 10,000 - 26,000; Full time

Benefits offered by this job

Pension up to 10%

Free entry to National Trust places

Season ticket loan

EV car lease scheme

Perks at work discounts

Flexible working

Employee assistance programme

Free parking

Job summary

National Trust is recruiting a Welcome & Service Team Member for Anglesey Abbey, Cambridge. You will greet visitors, provide information about the property, answer questions and help ensure every guest enjoys a memorable visit. You’ll contribute to a positive atmosphere and be part of a friendly team.

Role includes weekend shifts and working with our gator vehicle during sweeps. A full UK driving licence is required, and annualised hours apply with salary paid in 12 instalments.

Qualifications

• Customer-focused and friendly frontline service.
• Willing to work weekends and use a vehicle as needed.
• Full UK driving licence required for role.

Responsibilities

• Deliver a warm all-round visitor experience and help guests with queries.
• Share information about the property and local area to enhance visits.
• Support events and social media promotions as part of the visitor experience.

Skills

Customer service

Team player

Organised

Adaptable

Positive attitude

Willing to learn

Job description

Summary

As the public face of our properties, you'll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.

Salary

£25,837.5. The actual salary, based on the contracted hours will be £10,197.20

Contract

Permanent

Hours/working pattern

This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year. You'll work 988 hours per year, and on average, 19 hours per week, but again, this will be flexible depending on operational demand. You'll work more during our busier periods and less during quieter times. This role involves regular weekend shifts. Due to the nature of this role, a full UK driving licence is required, as you'll be carrying out regular 'sweeps' using our gator vehicle. For this role, you'll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

What It's Like To Work Here

Reporting to the Welcome Manager, you'll be working as part of a brilliant team of 8 who take pride in welcoming every visitor with excellent customer service and knowledge of Anglesey Abbey. You'll be talking to each visitor who comes in, providing them with a great first impression and setting their visit up for success.

What You'll Be Doing

Day to day, you'll deliver a great all-round customer service experience. You'll be on hand answering queries and listening to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can. You'll have the chance to be involved in different aspects of the visitor experience, from key property events to social media promotion - no two days are the same.

Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with enthusiasm for delivering great customer service.

Who We're Looking For

• customer focused with an understanding of the importance of great service
• a team player, but also can work on your own initiative
• well organised and adaptable
• willing to learn new skills
• have a positive attitude

The package

The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places

National Trust place

Anglesey Abbey, Quy Road, Cambridge, CB25 9EJ

Documents

Welcome & Service Team Member - Career Level A2.pdf

Requirements

Compliance.Eligibility to Work in the UK

Closing Date: 4th October 2026

Equal Opportunities Statement

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here.

Safeguarding Statement

The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.