Welcome & Service Team Member

National Trust for Places of Historic Interest or Natural Beauty; West of England; On-site; GBP 12,000 - 15,000; Part time

Benefits offered by this job

Substantial pension up to 10%

Free entry to National Trust places (你

Season ticket loan

EV car lease scheme

Perks at work discounts

Holiday allowance up to 32 days

Job summary

The National Trust welcomes applicants for a permanent Welcome & Service Team Member role at our historical property. You will greet visitors, share information, answer questions, and ensure an enjoyable experience for all guests.

Reporting to the Welcome manager, you’ll be part of a team that delivers outstanding guest service and supports a range of property activities, events and visitor engagement.

Qualifications

• Customer-focused with an understanding of great service.
• Team player who can also work on their own initiative.
• Well organised and adaptable; able to learn new skills.
• Positive attitude and proactive approach to visiting public spaces.

Responsibilities

• Provide a warm, friendly welcome and share information about the property.
• Answer queries and ensure visitors have an enjoyable and memorable visit.
• Support visitors across the guest experience and property events.
• Contribute to outreach and social media promotion where appropriate.

Skills

Customer service

Teamwork

Organisation

Willing to learn

Positive attitude

Job description

The National Trust's commitment is \"For everyone, for ever.\" Bringing that promise to life starts with the people that work here. It means building teams with a diverse range of backgrounds, cultures, and experiences. It means creating an inclusive environment where everyone is able to thrive.

Our roles are open to all. However, we particularly welcome applications from people of colour and people of the global majority because they are underrepresented at the Trust.

As the public face of our properties, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.

Contract/duration

Permanent

Hours/working pattern

1170 hours per year. This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year.

Average of 3 days a week. Will work one full weekend (Saturday and Sunday) every fortnight and will have the other full weekend off.

Interview date

Tuesday 13th October

For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

What it's like to work here

Reporting to the Welcome manager, you’ll be part of a team of ten working at Tyntesfield.

What you'll be doing

Day to day, you’ll deliver a great all-round customer service experience. You’ll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can. You’ll have the chance to be involved in different aspects of the visitor experience, from key property events to social media promotion - no two days are the same. Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with enthusiasm for delivering great customer service.

Who we're looking for

We'd love to hear from you if you're:

• customer focused with an understanding of the importance of great service
• a team player, but also can work on your own initiative
• well organised and adaptable
• willing to learn new skills
• have a positive attitude

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

National Trust place

Tyntesfield, Wraxall, Bristol, BS48 1NT

Documents

Welcome & Service Team Member - Career Level A2.pdf

Requirements

Compliance.Eligibility to Work in the UK

Additional information

Closing Date: 04 October 2026

Interview date: Tuesday 13th October

Equal Opportunities Statement

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here .

Safeguarding Statement

The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.