Weekend Studio Experience Specialist

Peloton Interactive, Inc.; Greater London; On-site; GBP 17,000 - 21,000; Part time

Job summary

Peloton Interactive, Inc. in London is seeking a part-time Studio Guest Experience Host to cover Fri–Sun, 24 hours weekly, delivering outstanding member service inside the studio.

You will welcome members, handle bookings via TeamUp, check-in, manage waitlists, and support events and activations while upholding Peloton standards. The role requires friendly, proactive communication and reliability in a fast-paced environment.

Qualifications

• Experience in customer service/hospitality.
• Strong communication and people skills.
• Able to multi-task in a fast-paced environment.

Responsibilities

• Provide top-notch service to members and guests in the studio.
• Address member feedback professionally in person or via email.
• Book, cancel and reschedule live productions through TeamUp.
• Conduct check-ins and enforce studio rules and waivers.
• Manage occupancy, standby lists and day-of waitlists.
• Support production teams with audience placement and studio energy.
• Give studio tours and assist with post-class photo duties.
• Prepare swag bags and assist with surprise & delight moments.
• Collaborate with other studio departments to ensure a smooth experience.

Skills

Customer service

Hospitality

Communication

Multitasking

Proactive

Teamwork

Tools

Reservations system

Job description

Peloton Interactive, Inc. in London is seeking a part-time Studio Guest Experience Host to cover Fri–Sun, 24 hours weekly, delivering outstanding member service inside the studio.

You will welcome members, handle bookings via TeamUp, check-in, manage waitlists, and support events and activations while upholding Peloton standards. The role requires friendly, proactive communication and reliability in a fast-paced environment.