Associate, Studio Experience - UK Studio

Peloton Interactive, Inc.; Greater London; On-site; GBP 17,000 - 21,000; Part time

Job summary

Peloton Interactive, Inc. in London is seeking a part-time Studio Guest Experience Host to cover Fri–Sun, 24 hours weekly, delivering outstanding member service inside the studio.

You will welcome members, handle bookings via TeamUp, check-in, manage waitlists, and support events and activations while upholding Peloton standards. The role requires friendly, proactive communication and reliability in a fast-paced environment.

Qualifications

• Experience in customer service/hospitality.
• Strong communication and people skills.
• Able to multi-task in a fast-paced environment.

Responsibilities

• Provide top-notch service to members and guests in the studio.
• Address member feedback professionally in person or via email.
• Book, cancel and reschedule live productions through TeamUp.
• Conduct check-ins and enforce studio rules and waivers.
• Manage occupancy, standby lists and day-of waitlists.
• Support production teams with audience placement and studio energy.
• Give studio tours and assist with post-class photo duties.
• Prepare swag bags and assist with surprise & delight moments.
• Collaborate with other studio departments to ensure a smooth experience.

Skills

Customer service

Hospitality

Communication

Multitasking

Proactive

Teamwork

Tools

Reservations system

Job description

ABOUT THE ROLE

**this role will be 24hrs per week across Fri, Sat, Sun. Will need to have Fri-Sun availability for this role**

Peloton Studios delivers both a broad offering of highly engaging subscription content and world-class member classes, events and activations to our members. We are looking for passionate, customer service-driven individuals to ensure an outstanding experience throughout the entire member journey when visiting our studios. This person should excel working in a fast paced environment, is organized, a self starter with the ability to work well with others and contribute to a welcoming and inclusive workplace. This is a great opportunity for someone who is motivated, strives to go above and beyond, and is able to deliver the highest level of member experience.

YOUR DAILY IMPACT AT PELOTON

• Provide the highest level of customer service and experience to members, prospective members, and guests when they arrive and whilst they are within the studio

• Appropriately address member feedback and queries in person, or email with a professional and friendly demeanor. These should be answered in a timely manner and with the highest level of professionalism

• Effectively book, cancel and reschedule live productions for members through TeamUp, our reservation system, assisting them with any account related issues

• Perform check in duties prior to live production, ensuring members and guests are aware of and adhering to studio rules, waivers and terms and conditions

• Ensure class occupancy levels are adhered to, working to ensure all live studio spots are filled prior to and day of class by managing day-of standby and waitlists

• Ensure the energy of the studio experience is optimal, supporting the wider production teams with audience placement and participation

• Provide studio tours to members participating in live class experiences

• Create and prepare swag bags and assist with surprise & delight moments

• Assist in post class meet & greets; taking, uploading and sending photos to guests and members

• Celebrate member moments such as birthdays or milestones

• Become proficient in all systems across our reservation system, email provider, sms, g-suite, slack

• Perform any miscellaneous administrative tasks, including studio logs, trackers, etc.

• Working cohesively with other studio departments to ensure a streamlined production experience

• Maintain product knowledge and keep updated about the brand

• Be flexible to support in any additional studio activations or duties outside of our member class offering, including but not limited to event support, group and corporate bookings

YOU BRING TO PELOTON

• Must have experience in customer service/hospitality industry

• Preferably interested in health, fitness, and/or sports

• Must be reliable, professional, energetic, friendly, and computer literate

• Must be friendly and outgoing

• Ability to effectively communicate in person, via email, and via phone

• Must have a friendly and professional phone and email etiquette

• Must have excellent communication skills

• Able to prioritize and multi-task within a fast-paced environment

• Must be willing to initiate tasks and perform duties without direction

• Must have outstanding customer service and problem-solving skills

• Must have a positive, can-do mentality

• Ability to work in a fast-paced environment

• Peloton Studios requires at minimum 3 days of availability for part time employees, including Friday, Saturday and Sunday

• Ability to work a flexible schedule that includes weekends, holidays, early morning (5AM) and late evening (10PM), adapting to meet the needs of the business

#LI-CM1

#LI-Onsite

ABOUT PELOTON:

Peloton (NASDAQ: PTON) provides Members with expert instruction, and world class content to create impactful and entertaining workout experiences for anyone, anywhere and at any stage in their fitness journey. At home, outdoors, traveling, or at the gym, Peloton brings together innovative hardware, distinctive software, and exclusive content. Founded in 2012 and headquartered in New York City, Peloton has millions of Members across the US, UK, Canada, Germany, Australia, and Austria. For more information, visit www.onepeloton.com.

Peloton is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Equal employment opportunity has been, and will continue to be, a fundamental principle at Peloton, where all team members, applicants, and other covered persons are considered on the basis of their personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, pregnancy, genetic information, military or veteran status, sexual orientation, gender identity or expression, marital and civil partnership/union status, alienage or citizenship status, creed, genetic predisposition or carrier status, unemployment status, familial status, domestic violence, sexual violence or stalking victim status, caregiver status, or any other protected characteristic as established by applicable law. This policy of equal employment opportunity applies to all practices and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment. If you would like to request any accommodations from application through to interview, please email [e-mail].

At Peloton, we embrace technology, including AI, to enhance productivity and accelerate innovation in the work we do for our members. However, in our hiring process, our priority remains in getting to know you and your unique qualifications. To ensure a fair and equitable process, we do not permit the use of AI tools during any stage of the application and interview process. In considering you as an applicant, we want to understand your skills, experiences, and motivations without mediation through an AI system. We also want to directly assess your communication skills without the use of an AI tool.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance, as applicable to applicants applying for positions in these jurisdictions.

Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Peloton does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted here on our careers page and all communications from the Peloton recruiting team and/or hiring managers will be from an @onepeloton.com email address.

If you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Peloton, please email [e-mail] before taking any further action in relation to the correspondence.

Peloton does not accept unsolicited agency resumes. Agencies should not forward resumes to our jobs alias, Peloton employees or any other organization location. Peloton is not responsible for any agency fees related to unsolicited resumes.