Associate, Studio Experience - UK Studio

Peloton; Greater London; Sur place; GBP 17 000 - 22 000; Temps partiel

Résumé du poste

Peloton Studios UK is seeking friendly, customer-service focused individuals to deliver an outstanding member journey in a fast-paced studio environment. You will welcome members, handle enquiries, assist with live productions, and ensure smooth check-ins and class occupancy.

Role involves on-site shifts including weekends, early mornings (5AM) and late evenings (10PM). Prior hospitality experience and strong communication are essential, with the ability to work collaboratively across teams.

Qualifications

• Experience in customer service/hospitality
• Friendly and energetic demeanor
• Strong communication in person, email and phone
• Able to multitask in fast-paced settings
• Reliable and professional with computer literacy

Responsabilités

• Provide highest level of customer service to members and guests in the studio
• Address member feedback and queries professionally, in person or via email
• Assist with booking, cancelling and rescheduling live productions using TeamUp
• Conduct check-ins and enforce studio rules and waivers
• Manage class occupancy, standby and waitlists to fill live spots
• Support production teams with audience placement and studio energy
• Give studio tours and prepare swag bags for events
• Capture post-class moments and share photos with guests
• Celebrate member milestones and birthdays

Description du poste

ABOUT THE ROLE

Peloton Studios delivers both a broad offering of highly engaging subscription content and world-class member classes, events and activations to our members. We are looking for passionate, customer service-driven individuals to ensure an outstanding experience throughout the entire member journey when visiting our studios. This person should excel working in a fast paced environment, is organized, a self starter with the ability to work well with others and contribute to a welcoming and inclusive workplace. This is a great opportunity for someone who is motivated, strives to go above and beyond, and is able to deliver the highest level of member experience.

Your Daily Impact at Peloton

• Provide the highest level of customer service and experience to members, prospective members, and guests when they arrive and whilst they are within the studio
• Appropriately address member feedback and queries in person,or email with a professional and friendly demeanor. These should be answered in a timely manner and with the highest level of professionalism
• Effectively book, cancel and reschedule live productions for members through TeamUp, our reservation system, assisting them with any account related issues
• Perform check in duties prior to live production, ensuring members and guests are aware of and adhering to studio rules, waivers and terms and conditions
• Ensure class occupancy levels are adhered to, working to ensure all live studio spots are filled prior to and day of class by managing day-of standby and waitlists.
• Ensure the energy of the studio experience is optimal, supporting the wider production teams with audience placement and participation
• Provide studio tours to members participating in live class experiences
• Create and prepare swag bags and assist with surprise & delight moments
• Assist in post class meet & greets; taking, uploading and sending photos to guests and members
• Celebrate member moments such as birthdays or milestones.
• Become proficient in all systems across our reservation system, email provider, sms, g-suite, slack.
• Perform any miscellaneous administrative tasks, including studio logs, trackers, etc.
• Working cohesively with other studio departments to ensure a streamlined production experience
• Maintain product knowledge and keep updated about the brand
• Be flexible to support in any additional studio activations or duties outside of our member class offering, including but not limited to event support, group and corporate bookings.

YOU BRING TO PELOTON

• Must have experience in customer service/hospitality industry
• Preferably interested in health, fitness, and/or sports
• Must be reliable, professional, energetic, friendly, and computer literate
• Must be friendly and outgoing
• Ability to effectively communicate in person, via email, and via phone
• Must have a friendly and professional phone and email etiquette
• Must have excellent communication skills
• Able to prioritize and multi-task within a fast-paced environment
• Must be willing to initiate tasks and perform duties without direction
• Must have outstanding customer service and problem-solving skills
• Must have a positive, can-do mentality
• Ability to work in a fast-paced environment
• Ability to work a flexible schedule that includes weekends, holidays, early morning (5AM) and late evening (10PM), adapting to meet the needs of the business
• Peloton Studios requires at minimum 3 days of availability for part time employees, including Friday, Saturday and Sunday

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ABOUT PELOTON:

Peloton (NASDAQ: PTON) provides Members with expert instruction, and world class content to create impactful and entertaining workout experiences for anyone, anywhere and at any stage in their fitness journey. At home, outdoors, traveling, or at the gym, Peloton brings together innovative hardware, distinctive software, and exclusive content. Founded in 2012 and headquartered in New York City, Peloton has millions of Members across the US, UK, Canada, Germany, Australia, and Austria. For more information, visit www.onepeloton.com.

Peloton is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Equal employment opportunity has been, and will continue to be, a fundamental principle at Peloton, where all team members, applicants, and other covered persons are considered on the basis of their personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, pregnancy, genetic information, military or veteran status, sexual orientation, gender identity or expression, marital and civil partnership/union status, alienage or citizenship status, creed, genetic predisposition or carrier status, unemployment status, familial status, domestic violence, sexual violence or stalking victim status, caregiver status, or any other protected characteristic as established by applicable law. This poli