Weekend Receptionist & Guest Experience Lead

LeisureSK; Bourne; On-site; GBP 12,000 - 15,000; Part time

Job summary

LeisureSK Bourne Leisure Centre is seeking a friendly receptionist for Saturdays (7.5 hours). You will welcome customers, guests and contractors, answer calls and emails, promote activities, process payments and keep the reception area tidy.

You will be the first point of contact, handling a diverse range of queries with a professional approach, promoting the centre and assisting with bookings. Flexibility to cover shifts and overtime is required to meet business needs.

Qualifications

• Excellent customer-facing skills and a friendly manner
• Ability to handle payments with integrity and accuracy
• Strong communication, both face-to-face and via phone/email
• Willingness to be flexible with shifts and cover overtime when needed
• Proactive problem solving and calm under pressure

Responsibilities

• Welcome customers, guests, contractors and stakeholders at reception
• Promote a wide range of activities and products
• Handle payments and cashing up with accuracy
• Answer calls and respond to emails promptly
• Keep booking system and information up to date
• Ensure reception area is tidy and welcoming
• Adhere to health and safety procedures and report issues
• Assist with administrative tasks as required

Skills

customer service

communication

payments handling

sales emphasis

professional demeanour

Tools

Booking system

Telephone system

Job description

LeisureSK Bourne Leisure Centre is seeking a friendly receptionist for Saturdays (7.5 hours). You will welcome customers, guests and contractors, answer calls and emails, promote activities, process payments and keep the reception area tidy.

You will be the first point of contact, handling a diverse range of queries with a professional approach, promoting the centre and assisting with bookings. Flexibility to cover shifts and overtime is required to meet business needs.