Guest Experience Concierge – Welcome & Bookings

Village Hotels - Leeds South - Leisure; Tingley; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Gym Membership

Hotel Stays

Food & Drink discounts

Friends & Family discounts

Retail & Lifestyle discounts

Employee Assistance Programme

Job summary

Village Hotels Leeds South Leisure is seeking a proactive Leisure Receptionist to greet members and guests with warmth, manage bookings, and ensure the Leisure Desk runs smoothly. You’ll be the first point of contact, creating a welcoming atmosphere and resolving enquiries efficiently.

We value energy and friendliness alongside reliability; training and opportunities for growth are provided in a busy club environment.

Responsibilities

• The Ultimate Welcome: Delivering a warm, friendly greeting on arrival and ensuring expectations are met at every single opportunity.
• Smooth Operations: Running the desk efficiently, recording all booking details accurately, and ensuring only bona fide members and guests gain entry to the club.
• Immaculate Standards: Keeping the reception area clean and ready to welcome people, while maintaining impeccable personal presentation at all times.
• Knowing Your Stuff: Mastering your product knowledge across the whole hotel, assisting with special promotions, and offering great advice on our facilities and opening times.
• Safe & Secure: Adhering fully to cash handling, security, and emergency procedures, alongside all Health and Safety obligations and Licensing Laws.

Job description

Village Hotels Leeds South Leisure is seeking a proactive Leisure Receptionist to greet members and guests with warmth, manage bookings, and ensure the Leisure Desk runs smoothly. You’ll be the first point of contact, creating a welcoming atmosphere and resolving enquiries efficiently.

We value energy and friendliness alongside reliability; training and opportunities for growth are provided in a busy club environment.