Weekend Receptionist

EQ Care Group; Shrewsbury; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Half day off for birthday

Blue Light Discount Card

28 days annual leave (pro rata)

Salary advance scheme

Contributory pension

Learning & Development

Team rewards

Free meals on shift

Free tax review service

Refer a friend scheme

Job summary

The Maples, Randlay Avenue, Randlay, Telford, TF3 2LH, is seeking a weekend receptionist to warmly welcome visitors and support the home administrator.

You will answer calls, scan documents, assist with recruitment and events, and help maintain smooth daily operations within a 70-bed care home environment.

Qualifications

• Strong verbal and written communication skills.
• Experience in a similar environment desirable.
• NVQ Level 2 in Administration (or willing to complete).
• Proficiency in IT, including Microsoft Office and internal applications; able to learn new systems quickly.
• Ability to work well in a team and also independently.

Responsibilities

• Greet visitors and be the first point of contact at The Maples.
• Support the home administrator and handle incoming calls.
• Scan documents and assist with recruitment and events.
• Maintain menus and update display boards as required.
• Perform additional duties to support the home’s operation.

Skills

Verbal and written communication

Teamwork

Self-motivation

IT proficiency (Microsoft Office)

Education

NVQ Level 2 in Administration

Tools

Microsoft Office

Job description

The Maples, Randlay Avenue, Randlay, Telford, TF3 2LH

Role Overview

As a weekend receptionist at The Maples, you will be a key member of the reception team and play an integral part of the home. You will be the first port of call to welcome visitors, families as well as internal and external stakeholders with a smile. You will support the home administrator, answer incoming calls, scan documents, assist with recruitment and events that The Maples host, such as summer fete, fundraising or even birthday parties for those who live at the home.

Responsibilities and Duties

• To maintain and regularly check the stationary cupboard and be responsible for ordering of goods when needed.
• Represent The Maples brand by maintaining a professional and welcoming presence for all team members, residents, and visitors.
• To update and maintain the relatives email addresses on the relevant database and ensure all records and files are kept up to date, archived, filed and disposed accordingly.
• To update and replace the menus on the display boards and dining tables within the agreed timescales
• Perform any additional duties as assigned by the Administrator to support the overall functioning of the home.

Skills, Qualifications and Abilities

• Strong verbal and written communication skills.
• Experience within a similar environment desirable
• NVQ Level 2 in Administration (or equivalent) or a willingness to complete this qualification if not already obtained.
• Proficiency in IT, including Microsoft Office and internal applications; with the ability to learn new systems quickly.
• Ability to work collaboratively as part of a team while also being self-motivated and capable of working independently.

The Care Home and The Company

The Maples opened in May 2023; a 70-bed nursing and dementia specialist care home in the heart of Telford, combines modern comfort with classic charm, offering a welcoming home for people who need care & support. With spacious en-suite bedrooms, spectacular communal areas, and beautiful gardens with ducks living there, The Maples is a place to live well and thrive. We are looking for people to join our heart-centred team who will provide exceptional, personalised care, ensuring everyone feels valued, supported, and at home at The Maples.

Benefits of working at EQ Care

• ½ day off for your birthday – start your celebrations early!
• Blue Light Discount Card – access exclusive savings and offers.
• 28 days of annual leave (pro rata) – enjoy a healthy work-life balance.
• Salary advance scheme (Level) – access earned pay when you need it.
• Contributory pension – helping you plan for your future.
• Dedicated Learning & Development – continuous training and career growth opportunities.
• Team member rewards – recognising and celebrating your hard work.
• Free meals on shift – enjoy a meal on us while you work.
• Free tax review service – making sure you keep more of what you earn.
• Refer a friend scheme – earn up to £500 for successful referrals! (Terms apply)

Please note: If you are not a UK resident, you will need to be able to provide a valid right to work. We cannot provide sponsorship.

** This job description may differ as new information technology, policies and contractual agreements change, and we reserve the right to vary duties without notice