Weekend Customer Host

TN United Kingdom; London; On-site; GBP 12,000 - 17,000; Part time

Job summary

An established industry player is seeking friendly and enthusiastic individuals to join as Weekend Customer Hosts. In this role, you will provide exceptional customer service, enhancing passengers' weekend journeys. With comprehensive training and excellent benefits, including free rail travel and healthcare plans, this position is perfect for those looking to balance work with weekday commitments. If you have a passion for customer service and the ability to create positive experiences, this opportunity is for you!

Benefits

Free rail travel

Pension plan

Healthcare plan

Retail discounts

Comprehensive training

Qualifications

• Experience in customer service is essential.
• Strong communication skills and team collaboration are key.

Responsibilities

• Provide outstanding at-seat refreshment service.
• Engage with passengers to enhance their journey.

Skills

Customer service experience

Strong communication skills

Flexibility to work weekends

Proactive approach

Cash handling experience

Food safety experience

Job description

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Are you passionate about delivering exceptional customer service? We're looking for friendly and enthusiastic individuals to enhance our passengers' weekend journeys, perfect for those with weekday commitments.

What's in It for You?

Salary: £12,739 (first six months), rising to £16,665.50 after successfully completing training and probation (London weighting allowance of £1,793)

Hours: 17.5 per week (Saturday & Sunday)

Annual Leave: 13 days per year

Comprehensive Training – We set you up for success!

• 2 weeks of full-time classroom training in Swindon
• Followed by onboard training at your base location and hours (your home station)

Excellent Benefits: Free rail travel, pension, healthcare plan, retail discounts & more!

As a Weekend Customer Host, You Will:

• Provide a warm welcome and outstanding at-seat refreshment service
• Enhance customers' journeys with exceptional service
• Work onboard, engaging with passengers and creating a positive experience

What We're Looking For:

• Customer service experience
• A passion for delivering exceptional experiences
• Flexibility to work all weekends and bank holidays
• A proactive approach — customers always come first!
• Strong communication skills and the ability to work independently or as part of a team
• Preferred: Cash handling and food safety experience

Additional Information:

• You must live within 45–60 minutes of the station and be able to get to work without relying on public transport (staff parking isn't always guaranteed at our stations).
• The selection process includes an assessment centre with group activities showcasing your customer service skills. If successful, you'll be invited to a 1-2-1 interview with the hiring team. This could be on the same day or scheduled later.