Outpatient Front Desk & Admin Coordinator

Children's Hospice South West; Newmarket; Remote; GBP 21.000 - 25.000; Teilzeit

Zusammenfassung

West Suffolk NHS Foundation Trust is seeking an efficient Receptionist/Administrator for Newmarket Community Hospital. The role covers front-desk duties, patient check-ins, and outpatient administration across a busy clinic environment.

The post is 30 hours per week, permanent, with a 4-day pattern and a fixed non-working day on either Wednesday or Thursday, requiring strong IT and communication skills and a calm, professional manner.

Qualifikationen

• NVQ/BTEC Level 3 or equivalent required.
• Experience as an administrator/receptionist with public contact.
• Knowledge of GDPR and information governance.
• Ability to analyse and interpret management/patient information and advise others.
• Experience with NHS systems and patient records desired.

Aufgaben

• Provide friendly front-of-house reception for patients, relatives and staff.
• Check-in patients and update eCare and EPIC in real time.
• Operate the electronic hospital systems per department procedures.
• Input information on Trust systems and ensure real-time actions.
• Prepare outpatient clinic documentation promptly.
• Answer the patient phoneline (Switqueue) when required.
• Maintain a clean, professional outpatient area and provide admin support.
• Support colleagues across the Outpatient department as needed.

Kenntnisse

Interpersonal communication

IT skills

Time management

Problem solving

Organisational skills

Ability to work under pressure

Ausbildung

NVQ/BTEC Level 3 or equivalent

Tools

eCare

EPIC

Swiftqueue

RADAR incident reporting

Jobbeschreibung

West Suffolk NHS Foundation Trust is seeking an efficient Receptionist/Administrator for Newmarket Community Hospital. The role covers front-desk duties, patient check-ins, and outpatient administration across a busy clinic environment.

The post is 30 hours per week, permanent, with a 4-day pattern and a fixed non-working day on either Wednesday or Thursday, requiring strong IT and communication skills and a calm, professional manner.