Website Product Owner

Description This; Swindon; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Private medical insurance

Pension plan

Annual performance bonus

Training & development

Job summary

You will define the vision, roadmap and priorities for a key area of Nationwide’s website, app and Internet Bank. You’ll translate customer insights and business objectives into actionable plans and measurable improvements that enhance digital journeys for millions of customers.

Working with Content, Product Design, Insight, SEO and Engineering, you will balance customer needs with regulatory and technical considerations, driving initiatives that deliver value and align with Nationwide’s

Qualifications

• Experience as a Product Owner delivering and optimising digital customer experiences.
• Strong understanding of website journeys, customer behaviour and performance metrics.

Responsibilities

• Define the vision, roadmap and priorities for a key area of Nationwide's website, app and Internet Bank.
• Lead end-to-end delivery of digital journeys, balancing customer, commercial, regulatory and technical considerations.
• Build relationships with stakeholders across the business to align objectives and ensure quality, accessibility and governance.

Skills

Product Owner experience

Backlog management

Roadmaps & epics

Stakeholder management

Data-driven decisions

Communication skills

Customer-first behaviours

Tools

None

Job description

As a Website Product Owner, you'll be responsible for the performance, optimisation and continuous improvement of a defined area of Nationwide's digital estate, including the website, app and Internet Bank. You'll own and prioritise your backlog, ensuring customer and business needs are translated into clear, actionable plans that deliver measurable outcomes.

Working as part of a multidisciplinary team, you'll collaborate closely with Content, Product Design, Insight, SEO and Engineering colleagues to identify opportunities, solve customer problems and enhance digital journeys. Using customer feedback, data and performance insights, you'll make informed prioritisation decisions and help deliver seamless, accessible and effective experiences for millions of customers.

You'll play a key role in balancing strategic objectives with day-to-day delivery, ensuring your area of ownership continues to evolve in line with customer expectations, business priorities and regulatory requirements. Through strong stakeholder management and a focus on outcomes, you'll help drive improvements that increase customer satisfaction, engagement and digital performance.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job, you'll spend at least two days per week, or if part-time, you'll spend 40% of your working time, based at our Swindon, London, Glasgow or Gosforth office.

If you’re based at our Glasgow office, this will apply from 1 April 2027 and ahead of that there will be a need to regularly connect with colleagues for collaboration events.

If you are aligned to our Gosforth hub (as this is your nearest location), there will be a need to regularly connect with colleagues for collaboration events. This is anticipated to be weekly in Gosforth.

There will also be a need to attend a monthly team meeting in Swindon. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here .

Whilst these locations are where we are primarily looking to fill the role, if you’re an internal applicant based in a different location, we would welcome your application and, if successful, your hiring manager will provide further details on how this could work for this specific role.

Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.

If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.

Uncompromisingly Customer, whatever our role

The extras you’ll get

Private medical insurance

A highly competitive pension to help you build a strong foundation for retirement

Access to an annual performance-related bonus

Training and development to help you progress your career

A great selection of additional benefits through our salary sacrifice scheme

Life assurance to provide peace of mind for you and your loved ones in the event of your death

Wellhub – access to a range of free and paid options for health and wellness

Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

Keeping your data and personal information confidential is important to us. To find out more about how we use and process your data, please read our Privacy policy .

If you want to find out more about using AI in our recruitment process, please read more here .

Disability Confident

We’re not just guided by data, we’re driven by the real experiences of our people. We’re a Disability Confident Level 3 Leader, the highest level.

That’s why we’re constantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion. Whatever your needs, we’re here to support you. If you need any additional support throughout your application journey, email our team at Recruitment Support .

Apply safely with Nationwide

Recruitment scams can look convincing, so take a moment to check the role is listed on our official careers site and read our guidance on Don’t be conned by a job scam.

The hiring manager for this role is Emma Smith, and the main recruitment contact is Sameena Rehman.

Interviews for this position are expected to take place from 11th November. We will let you know the outcome of your application shortly after the closing date. If you are shortlisted, we will share further details with you about the interview process.

Please let us know about any annual leave you have planned during the interview timeframe.

Please note that should you be successful in securing this role, the job title on our internal systems will be Marketing & Corporate Affairs Manager.

Banking - but fairer, more rewarding, and for the good of society

What you’ll be doing

You’ll be responsible for defining the vision, roadmap and priorities for a key area of Nationwide's website, app and Internet Bank. You'll use customer insight, analytics and business objectives to identify opportunities, shape product direction and deliver improvements that enhance customer experiences and deliver measurable outcomes.

Working closely with Content, Product Design, Insight, SEO, Engineering and Operations teams, you'll lead the delivery of end-to-end digital journeys, balancing customer, commercial, regulatory and technical considerations to maximise value. You'll build strong relationships with stakeholders across the business, influencing priorities and ensuring alignment on objectives. As the accountable owner for your product area, you'll ensure all activity meets the highest standards of quality, accessibility, governance and compliance, while continuously driving improvements that support Nationwide's strategic ambitions.

About you

Experience as a Product Owner, with responsibility for delivering and optimising digital customer experiences

A strong understanding of website journeys, customer behaviour and performance metrics, with the ability to use insight and data to drive improvements

Proven experience managing product backlogs and roadmaps, including defining epics and user stories, prioritising work, and aligning delivery to customer, business and strategic objectives

The ability to translate complex business needs into clear, actionable requirements that are ready for delivery

Strong decision-making and prioritisation skills, with a track record of balancing customer needs, business goals and delivery constraints

Excellent communication and stakeholder management skills, with the confidence to engage and influence at all levels, including senior leadership

The ability to build strong relationships, challenge constructively, and bring people together to achieve shared outcomes

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind

Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand

Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development

Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

Job Info

• Job Identification 5425
• Apply Before 11/02/2026, 11:55 PM
• Locations Nationwide House, Swindon, Wiltshire, SN38 1NW, GB 177 Bothwell Street, Glasgow, G2 7ER, GB 1 Threadneedle Street, London, Greater London, EC2R 8AY, GB Jubilee House, Newcastle, NE3 4PL, GB