Website Manager

Ennismore; London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading company in the hospitality sector is seeking a Website Manager to enhance the online presence of The Hoxton. This dynamic role involves managing website content, optimizing the user experience, and collaborating with various teams to drive bookings and revenue. The ideal candidate will possess strong organizational skills and a passion for digital trading.

Benefits

25 days holiday plus bank holidays

Health cash plan

Excellent discounts across the Ennismore group

Extra time off to volunteer

Cycle to work scheme

Enhanced Family Leave

Nursery Scheme Salary Sacrifice

Qualifications

• Experience managing content updates on CMS platforms.
• Strong organizational and stakeholder management skills.
• Ability to drive trade using data.

Responsibilities

• Manage website content and optimize the user journey.
• Collaborate with teams to enhance booking features.
• Report on website performance and trading metrics.

Skills

Data-driven decision making

User experience design

Communication

Attention to detail

Education

Experience managing a CMS

Basic experience with Adobe Photoshop

Tools

WordPress

Shopify

Looker

GA4

Jira

Job description

We are currently looking for a Website Manager to join the Hoxton Ecommerce team at Ennismore.

In this dynamic role, you will own the website content and onsite trading journey for The Hoxton – ensuring content and assets are optimised and support the browsing and booking journeys for our customers.

Reporting into the Ecommerce Director, and partnering with Digital Marketing and CRO, this would be an ideal role for someone who is passionate about digital trading and conversion, is brand savvy, has strong organisational skills and has appreciation of the user experience.

Job Description

What you'll do...

• Upload and maintain digital content across our hotel websites such as The Hoxton, Working From_, maximising bookings and revenue across properties, device and traffic groups.
• Own daily/weekly content updates on CMS platforms – WordPress and at times Shopify
• Partner with CRO, Design and Product to optimise the booking journey including ideas for new features, driving visual merchandising and content merchandising across platforms and devices.
• Own SEO for the websites, partnering with Digital Marketing and our agency to enrich keywords, and Product to ensure technical audits are completed on time and in full.
• Collaborate with other team members across Brand, Revenue to ensure that the content and imagery is up-to-date, compelling and tells the right story
• Optimise visual assets for the website, with support from our in-house graphics studio
• Be the go-to person for making core site amends and publishing new content
• Help to educate and empower brand teams to self-serve and submit their own changes on the content site where possible.
• Report on trading and website performance using Looker and GA4 for daily/weekly/monthly/quarterly reports.
• Assist brands/hotels with ad hoc data and tracking requests
• Conduct regular reviews of digital systems within the hotels and work with respective teams on identifying improvements for guests
• Assist with all upcoming hotel openings for The Hoxton:
  • Input into content requirements and briefing of brand teams.
  • Own new Hotel website content production and timelines.
  • Coordinate technical set up activity with our product managers
  • Support with testing websites and booking engine when required and reporting bugs and feature requests into Jira.

Qualifications

What we're looking for...

• Someone target driven, who appreciates both brand and performance goals.
• Experience using data to drive trade and inform decisions
• Experience managing a CMS and managing content updates. Experience of WordPress is a plus.
• High level of organisation and stakeholder management; to be able to create structure around your day to achieve the necessarily deadlines.
• Be comfortable taking the initiative and running small projects
• An eye for intuitive design and user experience
• High attention to detail
• Basic experience with design software such as Adobe Photoshop – e.g. in order to cut images to the correct size
• Good communication skills, happy to talk to a wide range of people across the business
• Experience working with developers is a bonus.

Additional Information

What's in it for you...

• 25 days holiday (and bank holidays), pension and life insurance
• A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing
• Excellent discounts across the entire Ennismore group, for you and your friends and family
• Extra time off to volunteer with one of our partner charities
• Cycle to work scheme
• Enhanced Family Leave
• Nursery Scheme Salary Sacrifice – for our working parents

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