Wealth Operations Specialist (ISA)

Plum; London; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

A leading company in smart saving and investing is looking for a Wealth Operations Specialist in London. This role involves supporting the Wealth Operations team, managing ISA products, and ensuring regulatory compliance. The ideal candidate will have experience with investment transfers and a commitment to ethical conduct. Enjoy competitive benefits including stock options, private health insurance, and flexible working arrangements.

Benefits

Stock options

Private health insurance

Annual training budget

Free Plum Premium subscription

Flexible remote working

Team breakfasts and lunches

25 days holiday plus bank holidays

45 work-from-anywhere days annually

Two weeks sabbatical after 4 years

Enhanced parental leave

One paid volunteering day per year

Annual team trip to a surprise destination

Inclusive company culture

Qualifications

• Experience administering investment and ISA transfers.
• Knowledge of pension regulations and reporting requirements.
• Familiarity with HMRC ISA guidelines, FCA - COBS and CASS rules.

Responsibilities

• Be the go-to escalation point for technical queries.
• Support customers with ISA product queries.
• Deliver training sessions for new team members.

Skills

Attention to detail

Collaboration

Proactivity

Job description

Hey! We're Plum, your smart saving and investing app on a mission to help grow money for life. Whether you're stashing the cash for tea and toast in your first home or catching some rays during retirement, Plum's got your back.

Since 2016, over 2 million people in 10 European markets have set aside more than £2 billion with our clever automation and AI - that's the magic of Plum! As recognition for our work, we've received awards from the likes of Deloitte, Finder, and more.

The Role

We are seeking an experienced and results-driven Wealth Operations Specialist with experience in ISA products and particularly with Lifetime ISAs, to join our Wealth Operations team. In this role, you will support the day-to-day operations of the team and help our customers make the most out of their investments with Plum.

Your Key Responsibilities

1. Be the go-to escalation point for specialised technical queries or high-risk items.
2. Work on complex cases, resolve escalations, complaints, and exception cases that require product or regulatory insight.
3. Support customers and internal teams by providing answers to queries regarding the ISA product.
4. Maintain and own Operational Product Processes & Guidelines.
5. Collaborate with third-party providers to ensure fast processing of transfer requests and resolve customer queries quickly.
6. Ensure all processes are mapped and documented, identify inefficiencies, and implement improvements.
7. Deliver training sessions and support onboarding of new team members including Senior Analysts, Analysts, and Administrators.
8. Cascade and deliver process improvements to the team.
9. Work closely with Product and Tech teams to drive automation of reporting, transfers, payments, and improve internal tooling.
10. Support the Investment Operations team with day-to-day tasks for Plum's other wealth products (GIA, SIPP, ISA, ETFs, etc.).
11. Process back-office operations for ISA transfers (in/out), including allocations and payments.

Who You Are

1. Have experience administering investment and ISA transfers.
2. Have good knowledge of pension regulations and reporting requirements.
3. Have experience with HMRC ISA guidelines, FCA - COBS and CASS rules.
4. Have strong attention to detail and a collaborative work approach.
5. Are self-directed and proactive.
6. Deeply committed to ethical conduct and regulatory compliance.
7. Willing to work in our central London office 2 days a week.

What's In It For You

1. Own part of the company through stock options.
2. Private health insurance.
3. Annual training budget.
4. Free Plum Premium subscription.
5. Competitive referral scheme.
6. Flexible remote working: at least 2 days in our offices in London, Athens, or Cyprus.
7. Team breakfasts and lunches.
8. 25 days holiday plus bank holidays.
9. 45 work-from-anywhere days annually.
10. Two weeks sabbatical after 4 years.
11. Enhanced parental leave.
12. One paid volunteering day per year.
13. Annual team trip to a surprise destination!
14. A fun, inclusive company culture.

If you think this sounds like you, don't hesitate to get in touch!

Thanks,
Plum Team

• Plum is an Equal Opportunity Employer. We do not discriminate based on age, race, religion, sex, gender identity, sexual orientation, disability, or national origin. Employment decisions are based on qualifications, merit, and business needs.