Watford Day Concierge: Resident Services & Safety

Encoreestates; Watford; Hybrid; GBP 27,000 - 33,000; Full time

Benefits offered by this job

24 Days Annual leave (Inclusive ofBank

Cycle to Work Scheme

MediCash

SmartHealth

Eye Care Vouchers

Perkbox Rewards

Company Social Events

Pension Plan

Job summary

Encoreestates in Watford is hiring a Day Concierge to deliver outstanding customer service and make residents feel at home. You will greet residents, handle queries and maintenance requests, and manage deliveries while ensuring a safe, welcoming lobby.

The role follows a 4 on 4 off schedule from 7am to 7pm with a £30,000 annual salary. Prior concierge or security experience is valued, and health and safety awareness is encouraged.

Qualifications

• Experience as concierge is a plus, but a strong customer service or security background is equally valued.
• Excellent communication skills – both written and verbal.
• Health & safety qualifications are advantageous but not essential.

Responsibilities

• Welcome residents and visitors warmly, making them feel at home. Handle queries and assist with maintenance requests.
• Address issues promptly, from maintenance to emergencies, and escalate concerns as needed.
• Conduct regular site walk-arounds, check IDs, and monitor CCTV to maintain building safety.
• Handle and record deliveries for residents ensuring smooth communication and pick-up.
• Keep the concierge area and lobby looking presentable.
• Assist with fire alarm, emergency lighting, and smoke vent testing for safety checks.
• Offer local knowledge and recommendations about the area to enhance residents’ experience.

Skills

Customer service

Security background

Communication skills

Education

Health & Safety qualifications

Job description

Encoreestates in Watford is hiring a Day Concierge to deliver outstanding customer service and make residents feel at home. You will greet residents, handle queries and maintenance requests, and manage deliveries while ensuring a safe, welcoming lobby.

The role follows a 4 on 4 off schedule from 7am to 7pm with a £30,000 annual salary. Prior concierge or security experience is valued, and health and safety awareness is encouraged.