London Concierge – Resident Experience & Safety Pro

Encoreestates; Greater London; Hybrid; GBP 27,000 - 33,000; Full time

Benefits offered by this job

20 Days Annual Leave

Cycle to Work Scheme

MediCash

SmartHealth

Eye Care Vouchers

Perkbox Rewards

Company Social Events

Pension Plan

Job summary

Encoreestates in London is seeking a proactive Concierge to welcome residents and visitors, handle queries, and coordinate maintenance requests. You’ll contribute to a safe, well-presented lobby and support residents with local recommendations.

Ideal candidates have customer service or security experience, excellent communication skills, and a can-do attitude. A 7am–7pm, 4-on/4-off pattern supports a dynamic lifestyle and a strong team spirit.

Qualifications

• Experience as a concierge is a plus, but a strong customer service or security background is equally valued.
• Excellent communication skills – both written and verbal.
• Health & safety qualifications are advantageous but not essential.
• A positive, can-do attitude, attention to detail, and the ability to handle responsibilities with care.

Responsibilities

• Welcome and Assist: Greet residents and visitors warmly, making them feel at home. Handle queries and assist with maintenance requests.
• Problem-Solving: Address issues promptly, from maintenance to emergencies, and escalates concerns to the building manager as needed.
• Security: Conduct regular site walk-arounds, check IDs, and monitor CCTV to maintain building safety.
• Parcel Management: Handle and record deliveries for residentsensuring a smooth communication and pick up.
• Maintain Presentation: Keep the concierge area and lobby looking presentable.
• Safety Checks: Looking out for H&S hazards on site patrol,Assist with fire alarm, emergency lighting, and smoke vent testing.
• Local Knowledge: Offer advice and recommendations about the local area to enhance residents’ experience.

Skills

Customer service

Communication skills

Security awareness

Problem-solving

Attention to detail

Job description

Encoreestates in London is seeking a proactive Concierge to welcome residents and visitors, handle queries, and coordinate maintenance requests. You’ll contribute to a safe, well-presented lobby and support residents with local recommendations.

Ideal candidates have customer service or security experience, excellent communication skills, and a can-do attitude. A 7am–7pm, 4-on/4-off pattern supports a dynamic lifestyle and a strong team spirit.