Water Quality Technician

Thames Water Utilities Limited; Reading; On-site; GBP 60,000 - 80,000; Full time

Job summary

Join an innovative company dedicated to providing essential water services to millions. As a Water Quality Technician, you'll play a crucial role in ensuring safe drinking water through rigorous testing and customer engagement. This role offers the chance to develop your skills in a supportive environment while making a tangible difference in the community. With flexible working hours and a commitment to employee growth, this position is perfect for those looking to thrive in the water industry. Don't miss the opportunity to contribute to a sustainable future while enjoying competitive pay and benefits.

Qualifications

• Strong customer service skills for home visits and cold calling.
• Attention to detail for accurate record-keeping.

Responsibilities

• Collect samples and conduct water tests to ensure quality.
• Manage sampling records and maintain equipment.

Skills

Customer Service Skills

Organizational Skills

Attention to Detail

Communication Skills

Driving Skills

Job description

Thames Water is the UK’s largest water and wastewater company, making a daily difference to 15 million customers by supplying 2.6 billion litres of water through 32,000 km of pipes, ensuring taps flow and toilets flush.

Every action we take, big or small, matters. Water is essential to life, and our business operates continuously.

What you’ll be doing as a Water Quality Technician

Each year, we conduct over 500,000 water tests on samples collected from treatment works, reservoirs, and customer properties to ensure high-quality drinking water.

• Collect samples from various sites, requiring regular cold calling, excellent customer service skills, and responsibility for testing samples with provided equipment.
• Manage and maintain sampling records and equipment according to UKAS and DWI standards.
• Plan workload and deliver monitoring programs, coordinating with various teams for technical data, regulatory, and reactive work, following company protocols.
• Investigate supply issues, plan routes, and manage collection schedules.
• Arrange customer appointments, handle complaints, and participate in events.
• Participate in an out-of-hours roster, including weekends, on a five-week rotation.
• Drive large commercial vans, often in busy or remote areas, requiring a clean driving license and good route planning skills.

What you should bring to the role

• Excellent customer service skills for home visits.
• Confidence in cold calling residential and commercial properties.
• Organizational skills and ability to work independently.
• Attention to detail for record-keeping.
• Willingness to learn about the water industry and processes.
• Strong communication and computer skills.
• Comfort with driving large vans in various environments.

What’s in it for you?

• Hourly pay: £14.03
• Location: Reading, RG2 0SF, field-based around Thames Valley.
• Duration: 26 weeks
• Hours: 38 per week
• Assignment managed via Pertemps

We aim to build a better future for all, supporting our customers, communities, and the planet. Thames Water offers diverse, rewarding careers with opportunities for growth, flexible working, and excellent benefits.

We value diversity and inclusion, welcoming applications from everyone and providing support throughout the recruitment process. Join us to make a difference and help protect the world's water for future generations.

Support for colleagues during crises, training, and opportunities to become ambassadors are part of our commitment to our team.

Note: Due to high application volumes, we may close the advert early. Apply promptly to avoid missing out.