Water Quality Technician

TN United Kingdom; Reading; On-site; GBP 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Water Quality Technician to ensure the delivery of high-quality drinking water. This role involves collecting samples, managing records, and maintaining equipment to meet regulatory standards. The ideal candidate will possess excellent customer service skills and the ability to work independently while driving large vans. With a commitment to sustainability and community support, this company offers a diverse and rewarding environment, career growth, and excellent benefits. Join a team dedicated to making a difference in water quality and customer satisfaction.

Benefits

Flexible Working

Career Growth Opportunities

Diversity and Inclusion Support

Qualifications

• Excellent customer service skills for home visits.
• Attention to detail for accurate record-keeping.

Responsibilities

• Collect samples from treatment works and customer properties.
• Manage sampling records and maintain equipment.

Skills

Customer Service Skills

Driving Skills

Organizational Skills

Attention to Detail

Communication Skills

Education

Knowledge of Water Industry

Tools

Sampling Equipment

Thermometers

Job description

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Thames Water is the UK’s largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km of pipes, keeping taps flowing and toilets flushing.

At Thames Water, every action matters every day. Water is essential to life, so our business is always open.

What you’ll be doing as a Water Quality Technician

Every year, we carry out over 500,000 tests on samples of water collected from our treatment works, reservoirs, and customer properties to ensure high-quality drinking water.

• Collect samples from treatment works, reservoirs, and customer addresses. This involves regular cold calling, requiring assurance and customer service skills. You will test these samples with equipment provided, including bottles, thermometers, and other relevant tools.
• Manage and maintain sampling records and equipment to UKAS and DWI standards.
• Plan your workload and deliver monitoring programs, liaising with various teams for technical data, regulatory, and reactive work, following company protocols.
• Investigate possible supply issues, plan routes and collection schedules effectively.
• Arrange appointments with customers, sample customer complaints, and participate in events.
• Participate in an out-of-hours roster, including weekends, on a five-week rotation.
• Driving is a significant part of this role; comfort with driving large vans is essential.

What you should bring to the role

• Excellent customer service skills, as you will visit customers' homes on behalf of Thames Water.
• Confidence in cold calling residential and commercial properties.
• Organization and ability to work independently.
• Attention to detail for record-keeping of samples.
• Knowledge of or willingness to learn about the water industry and processes.
• Strong communication skills, both written and oral, and computer literacy.
• Comfort driving large commercial vans, including in busy and rural environments.
• A clean driving license; experience in route planning and efficient driving is preferred.

What’s in it for you?

• Hourly Pay rate: £14.03
• Location: Reading, RG2 0SF, primarily field-based around Thames Valley.
• Duration: 26 weeks
• Hours: 38 per week
• Note: On assignment at Thames Water via Pertemps

Find out more about our benefits and perks.

Who are we?

We’re the UK’s largest water and wastewater company, serving over 16 million customers daily. We aim to build a better future for all by helping our customers, communities, and the planet thrive. We seek passionate, skilled people committed to making a difference.

Learn more about our purpose and values

Working at Thames Water

Thames Water offers a diverse, rewarding environment where every day is different. We provide career growth, flexible working, and excellent benefits. Whether in call centers or science labs, we look for passionate individuals eager to improve.

If you want a sustainable career making a difference while protecting water for future generations, join us. We support you every step of the way. Together, we can build a better future.

We are committed to diversity and inclusion, welcoming applications from everyone and providing support throughout recruitment. We aim to remove barriers to success. If you need assistance, we’re here to help.

During crises, we rally to support our customers. Join our team as an ambassador; full training provided. It’s a rewarding way to learn more about our business and colleagues.

Disclaimer: Due to high application volume, we may close the advert early. Apply soon to avoid missing out.