Water Meter Technician

OnSite Central Ltd; Tipton; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Family-friendly leave

Pension scheme with salary sacrifice

Health & wellbeing support

Cycle to work

25 days annual leave

Salary review and recognition

Career development opportunities

Job summary

OnSite is seeking motivated Water Meter Technicians to install, replace and maintain domestic water meters for South Staffs Water. You will work across a designated area, visiting homes and ensuring safe, efficient, high-standard service while providing excellent customer care.

The role requires practical plumbing knowledge, a Full UK Driving Licence, and the ability to work independently with strong communication skills. 40 hours per week in Tipton location.

Qualifications

• Requires NVQ Level 2 in Plumbing or equivalent qualification.
• Must hold a Full UK Driving Licence.
• Strong practical and problem-solving skills; able to work independently.

Responsibilities

• Install and exchange water meters in domestic properties.
• Inspect metering installations and identify defects or maintenance needs.
• Carry out basic plumbing alterations for meter installations.
• Record work accurately using handheld devices and company systems.
• Adhere to health, safety and environmental requirements.
• Explain work activities to customers and address queries.
• Identify and report issues affecting service delivery, quality or safety.
• Maintain company vehicles, tools and equipment in good condition.
• Manage workload to meet productivity targets.
• Contribute to continuous improvement efforts and best practices.
• Represent OnSite and South Staffs Water professionally at all times.

Skills

Full UK driving licence

Customer service

Problem solving

Education

NVQ Level 2 in Plumbing

Job description

Location: Tipton

OnSite is one of the UK’s leading providers of professional contracting services. With a proven track record in the successful delivery of projects and contracts across a broad spectrum of market sectors, OnSite consists of specialist operating areas – drainage, sewer rehabilitation, pipelines, civil engineering, specialist maintenance and rail services.

The Role:

OnSite is seeking motivated and customer-focused Water Meter Technicians to support the delivery of metering services on behalf of South Staffs Water.

The role involves visiting residential properties to install, replace, inspect, and maintain water meters and associated pipework. Working across a designated area, you will be responsible for completing work safely, efficiently, and to a high standard whilst providing excellent customer service to household customers.

This position requires a practical individual with plumbing knowledge who is comfortable working both inside customers' homes and on external water service installations.

Key Responsibilities:

• Installing and exchanging water meters in domestic properties.
• Inspecting existing metering installations and identifying defects or maintenance requirements.
• Carrying out basic plumbing alterations associated with meter installations.
• Recording work completed accurately using handheld technology and company systems.
• Ensuring all tasks are completed in accordance with health, safety, and environmental requirements.
• Liaising professionally with customers, explaining work activities and addressing queries where appropriate.
• Identifying and reporting any issues that may affect service delivery, quality, or safety.
• Maintaining company vehicles, tools, and equipment in a clean and serviceable condition.
• Managing workload effectively to meet productivity and performance targets.
• Supporting continuous improvement initiatives and contributing ideas to improve working practices.
• Representing both OnSite and South Staffs Water in a professional manner at all times.

What you’ll need:

• NVQ Level 2 in Plumbing or an equivalent recognised qualification, or substantial relevant plumbing experience.
• Full UK Driving Licence.
• Strong practical and problem-solving skills.
• Ability to work independently and manage a varied workload.
• Good communication and customer service skills.
• Commitment to safe working practices.
• Experience working within the water industry or utilities sector.
• Experience installing or maintaining water meters.
• Knowledge of water regulations and service pipe installations.
• Use of handheld job management systems.

What You’ll Get:

• Family-Friendly Leave: Enhanced Maternity, Adoption, Paternity & Shared Parental Leave, Fertility Support, and up to 5 paid Carer’s Days.
• Financial Security:Auto-enrolment pension scheme with salary sacrifice options and Life Assurance cover.
• Health & Wellbeing:Employee Assistance Programme (EAP) and 24/7 Virtual GP access for you and your dependents.
• Lifestyle & Perks:Cycle to Work Scheme and access to My Premier Benefits, offering discounts, cashback, and vouchers.
• Annual Leave:25 days annual leave entitlement, plus statutory holidays.
• Performance & Recognition:Annual salary review, Reward & Recognition Scheme, and Long Service Awards.
• Professional Development:Comprehensive on-the-job training, ongoing career development, and the opportunity to study towards an AAT Accountancy qualification.
• Inclusion & Belonging:Access to employee networks including Disability & Neurodiversity, Unity+, Women’s Network, and Parent & Carer Networking Groups.

At South Staffordshire Limited, inclusion matters. We have a wide range of employee networks which are employee-led communities that bring our people together, support different perspectives and create a strong sense of belonging. Our people are encouraged to get involved as members or allies.

We are committed to building a team that reflects the diversity of the communities we serve.

We warmly welcome applications from candidates of all backgrounds, including all genders, ethnicity, sexual orientations, and physical and neurodiverse abilities.

We are happy to discuss reasonable adjustments and encourage you to let us know how we can best support you throughout the recruitment process.

Department

Water Specialist

Contract type

Permanent

Hours

40 hours per week