Water Incident Response Technician - 24/7 Shifts

Dŵr Cymru Welsh Water; Cardiff; On-site; GBP 35,000 - 41,000; Full time

Benefits offered by this job

Variable pay schemes

Enhanced employer pension

Cycle to work scheme

Training and mentoring

Job summary

Dŵr Cymru Welsh Water is seeking a Specialist in water network operations to monitor data sources, coordinate incident responses and support regulatory reporting. You will triage network issues, mobilise response teams and work closely with Retail and Customer Service to keep customers informed.

The role requires strong IT skills, data analysis ability and experience in front-line operations within the water, utilities or engineering sectors.

Qualifications

• Experience operating in a front-line operational role in water/utility/engineering sectors.
• Good IT and technical skills are essential.
• Ability to assess, evaluate and prioritise outcomes to inform decisions.
• Attention to detail, rigorous and accurate work.
• Ability to analyse large data sources and advise on actions.

Responsibilities

• Monitor data sources to identify issues on the water network and coordinate responses.
• Coordinate urgent customer or third-party issue responses.
• Triage asset/network problems and mobilise response teams.
• Produce and coordinate water quality response plans to prevent issues.
• Update customers with regular event updates and liaise with teams.
• Produce risk assessments and safety/quality documentation.
• Support regulatory reporting and post-incident reviews.
• Collaborate with frontline teams to capture learnings.

Skills

Front-line operations

IT & technical skills

Data analysis

Organisational skills

Customer service

Communication

Tools

PC & systems literacy

Job description

Dŵr Cymru Welsh Water is seeking a Specialist in water network operations to monitor data sources, coordinate incident responses and support regulatory reporting. You will triage network issues, mobilise response teams and work closely with Retail and Customer Service to keep customers informed.

The role requires strong IT skills, data analysis ability and experience in front-line operations within the water, utilities or engineering sectors.