Water Distribution Technician – Customer & Network Support

South East Water; Detling; On-site; GBP 33,000 - 42,000; Full time

Benefits offered by this job

Pension up to 10% employer

Five weeks holiday plus bank holidays

Flexible annual leave policy

Volunteer days

Cycle to work scheme

Health cash plan

Life assurance

Wellbeing related benefits

Job summary

South East Water is seeking a Distribution Technician in the Detling area to help keep our communities supplied with clean, reliable water. This field-based role involves on-site work, responding to supply issues, and supporting customers with guidance and service.

You’ll handle mains work, safety checks, and coordination with contractors, with duties that span diagnostics, testing, and quick problem-solving. A valid driving licence and good IT skills are essential.

Qualifications

• A valid driving licence.
• Passion for delivering excellent customer service and solving problems.
• Comfort with using IT and computers.
• Water industry qualifications are advantageous but not essential.

Responsibilities

• Attend customer appointments and carry out work, providing general advice and assisting with water meter locations.
• Carry out mains shutdowns, risk assessments, interruption reports, flushing, sampling and liaising with developers for new supplies.
• Raise contractor requests and supervise contractors on the distribution network.
• Investigate leaks, bursts, and water discoloration and provide practical solutions.
• Adhere to Health & Safety policies and participate in standby rota for out-of-hours support.

Skills

Driving licence

Customer service

Initiative

IT literacy

Water industry knowledge

Plumbing knowledge

Tools

IT systems

Job description

South East Water is seeking a Distribution Technician in the Detling area to help keep our communities supplied with clean, reliable water. This field-based role involves on-site work, responding to supply issues, and supporting customers with guidance and service.

You’ll handle mains work, safety checks, and coordination with contractors, with duties that span diagnostics, testing, and quick problem-solving. A valid driving licence and good IT skills are essential.