Watch Production & Service Coordinator

Laings; Glasgow; Hybrid; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Employee discounts

Service recognition awards

Flexible benefits platform

Job summary

Laings, a historic family-run jewellery business, invites applications for a Watch Production Assistant to ensure smooth watch service workflows and support to Watchmakers and showrooms. You will manage repairs, orders, and materials scheduling, while upholding Laings brand standards.

In this role you will liaise with internal teams and external partners, maintain accurate records, and contribute to efficient service delivery across our workshops and stores.

Qualifications

• Strong IT skills with MS Office proficiency.
• Attention to detail and good organisation.
• Able to communicate effectively with colleagues and suppliers.
• Willingness to learn and adapt to new processes.

Responsibilities

• Monitor and update the repairs ledger and manage communications for watch service work.
• Manage watch service orders, invoices and tracking details.
• Schedule and route watch service work to Watchmakers and external workshops as needed.
• Update watch production and materials schedules and service records.
• Ensure stock of new materials and process spare parts orders and stock takes.
• Coordinate with showroom teams and service advisors to support the service journey.

Skills

Positive outlook

IT skills

Communication

Time management

Detail oriented

Problem solving

Tools

Excel

Outlook

Office suite

Job description

Laings, a historic family-run jewellery business, invites applications for a Watch Production Assistant to ensure smooth watch service workflows and support to Watchmakers and showrooms. You will manage repairs, orders, and materials scheduling, while upholding Laings brand standards.

In this role you will liaise with internal teams and external partners, maintain accurate records, and contribute to efficient service delivery across our workshops and stores.