Watch Technician

Zachary Daniels; West Midlands; On-site; GBP 28,000 - 42,000; Full time

Job summary

Zachary Daniels in the West Midlands is seeking a Watch Technician to join its state-of-the-art workshop, supporting the aftersales team with rigorous technical standards across luxury timepieces. This is an excellent opportunity for a developing technician looking to further their career within a business renowned for craftsmanship, quality and outstanding client service.

In this role you will handle battery replacements, glass fitting, crown and pusher work, case and bracelet disassembly,

Qualifications

• Experience as a Watch Technician or in a watch repair environment.
• Ability to handle delicate precision components.
• Strong attention to quality and craftsmanship.
• Excellent client-facing skills when required.
• Organised and reliable with workload management.
• Passion for luxury watches and craftsmanship.
• Experience with luxury Swiss brands.
• Knowledge of water resistance testing procedures.
• Exposure to basic mechanical watch repairs.

Responsibilities

• Battery replacements and routine maintenance.
• Glass and crystal fitting.
• Crown and pusher replacement.
• Case and bracelet disassembly and reassembly.
• Resealing watches and conducting pressure testing.
• Bracelet repairs, sizing and adjustments.
• Diagnosing faults and assessing repair requirements.
• Performing thorough quality control checks on completed work.
• Maintaining exceptional workshop standards while working efficiently and accurately.
• Supporting colleagues and interacting confidently with clients, providing a professional and knowledgeable aftersales experience.

Skills

Precision handling

Client communication

Attention to detail

Teamwork

Organisational skills

Luxury watch knowledge

Polishing/refinishing

Water resistance testing

Job description

An exciting opportunity has arisen to join one of the UK's most prestigious luxury watch retailers as a Watch Technician.

Working within a state-of-the-art workshop, you'll support the aftersales team by delivering exceptional technical standards across a range of luxury timepieces. This is an excellent opportunity for a developing technician looking to further their career within a business renowned for craftsmanship, quality and outstanding client service.

Key Responsibilities

• Battery replacements and routine maintenance.
• Glass and crystal fitting.
• Crown and pusher replacement.
• Case and bracelet disassembly and reassembly.
• Resealing watches and conducting pressure testing.
• Bracelet repairs, sizing and adjustments.
• Diagnosing faults and assessing repair requirements.
• Performing thorough quality control checks on completed work.
• Maintaining exceptional workshop standards while working efficiently and accurately.
• Supporting colleagues and interacting confidently with clients, providing a professional and knowledgeable aftersales experience.

About You

• Previous experience as a Watch Technician or in a similar watch repair environment.
• Confident working with delicate precision components.
• Exceptional attention to detail and pride in producing work of the highest standard.
• Well-presented, articulate and comfortable engaging with clients when required.
• Organised, reliable and able to manage your workload effectively.
• A positive team player with a genuine passion for luxury watches and craftsmanship.
• Watch case and bracelet refinishing/polishing.
• Experience working with luxury Swiss watch brands.
• Knowledge of water resistance testing procedures.
• Exposure to basic mechanical watch repairs.

What's on Offer

• Competitive salary dependent on experience.
• Monday to Friday working pattern.
• A modern, fully equipped workshop within a luxury retail environment.
• Ongoing technical training and professional development.
• The opportunity to build a long-term career with one of the UK's leading names in luxury watches and jewellery.
• A collaborative, supportive team committed to excellence in craftsmanship and client experience.