Quick Service Watchmaker

British Horological Institute Limited.; Glasgow; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Competitive salary

Employee discounts

Flexible benefits platform

Job summary

A luxury watch retailer in Glasgow is seeking a Quick Service Watchmaker to enhance customer experience and restore luxury timepieces. Responsibilities include diagnosing watches, managing service orders, and collaborating with colleagues. Candidates should possess luxury service experience, passion for horology, and excellent communication skills. The role offers competitive salary, training opportunities, and a commitment to diversity and inclusion.

Qualifications

• Proven experience in luxury customer service.
• Technically minded with meticulous working methods.
• Passion for horology, with good wristwatch understanding.

Responsibilities

• Collaborate to enhance client experience during service.
• Initiate Service Orders with clients instore.
• Undertake quick service interventions for local clients.
• Maintain workshop environment safely and efficiently.

Skills

Luxury customer service

Attention to detail

Technical knowledge of wristwatches

Communication skills

Time management

Organizational skills

Job description

Type: Full Time
Date Posted: 13 February 2026
Location: Glasgow

Be part of a legacy that blends tradition, innovation and excellence – Welcome to Laings.

As you consider beginning your journey with us, know your enthusiasm and dedication will lead to growth, opportunity, and a fulfilling career. Bespoke training and career development are at the heart of our ambition; we aim to enhance your skills and provide you with access to senior leadership professionals, as you tell your story alongside ours.

We are seeking to appoint a Quick Service Watchmaker to join our dynamic Southampton Showroom Services team. A key role supporting exemplary customer service in Laings’ significant Service business, along with our long-term vision of investing in the Laings heritage and keeping unique skills alive by restoring luxury timepieces.

This truly is a rare opportunity, where there may be the opportunity to attend the British School of Watchmaking, to undertake their first ever Watch Technician course. The course will cover hand skills, movement exchange and mechanical watch regulation. Further accreditations with our leading watch brands will follow along with consistent support from our specialist Watchmaking colleagues, both in person and remotely. Our Southampton Showroom team assist across 38.75 hours per week, 5 days out of 7.

Responsibilities

• Collaborate with our store leadership team and be instrumental in offering a unique client experience throughout the customer journey. Provide an exemplary and personal level of customer service to all clients, whilst ensuring team colleagues maintain the Laings standard of excellence.
• Use understanding of Service Department Objectives and Service Vision to drive business objectives within the team looking for opportunities for best practice.
• Initiate new Service Orders with our esteemed clients instore.
• Visual diagnosis of wristwatches using technical knowledge to assess options for meeting clients’ requests. Offer in person estimation on all modern wristwatches using technical knowledge and brand extranets to build personalised service products.
• Clear communication of estimated works in line with company authorised products and quality criteria. Support our watch colleagues in store, with technical knowledge and support them with developing confidence when offering client consultation and estimation.
• Undertaking ‘Quick Service’ interventions for local clients in line with skill and accreditation.
• Ordering of necessary parts to undertake selected service along with careful component handling.
• Apply your understanding of watch brands, models and individual accreditation levels.
• Upkeep and maintenance of workshop, workshop machinery and tooling, whilst maintaining a safe environment in line with our Workshop Policy.
• Water resistance testing in line with expected watch performance. Chemical handling and machinery usage in line with all Health and Safety criteria.
• Management of work orders to ensure accuracy of updates to service order progress.

About you

• Proven experience in luxury customer service, with a keen focus on quality and excellence.
• Technically minded with a proven track record of working meticulously and accurately.
• Hold a passion for Horology.
• Good dexterity and general understanding of wristwatches.
• Excellent written and verbal communication and IT skills.
• Effective time management and ability to prioritise responsibilities.
• Demonstratable organisational skills and the ability to work under own initiative.

Our promise to you

We offer you an attractive package commensurate with experience, competitive salary and team commission structure. From unrivalled employee discounts and service recognition awards, Laings has built our approach to benefits around the requirements of our colleagues. Our benefits have been created to ensure happiness and wellbeing across each person’s professional and personal life. We offer flexible benefits, where you can choose to match your individual needs through our bespoke benefits platform.

Laings are committed to fostering diversity, inclusion, equity and wellbeing. While our journey is ongoing, our shared commitment is to our culture of belonging and to the equality of opportunity, we follow practices which are free from discrimination. Please inform us confidentially if you may require any special accommodation or clarification concerning our recruitment process.

Join us as we continue to tell our story, committed to staying at the forefront of the industry with a passion to provide personalised in store and after sales experiences for customers, as well as delivering impeccable service that is paired with exceptional product knowledge.