Wastewater Operations Performance Lead

Pertemps; Greater London; On-site; GBP 59,000 - 72,000; Full time

Benefits offered by this job

Salary up to £65k

Holiday 26–30 days

Health & wellbeing services

Employee discounts

Parental leave

Career development

Medical assessments

Job summary

Thames Water is seeking an experienced Performance Manager to lead a diverse team at Crossness STW. You will drive performance, coach staff, manage risk, and ensure a cost-efficient, safe operation 24/7. The role requires strong H&S governance and stakeholder engagement.

You will be responsible for budgeting, changes in spend, and delivering a high standard of service to customers while fostering continuous improvement and team growth.

Qualifications

• Experience in performance leadership of a multi-skill team.
• Knowledge of process plant operations and maintenance.
• Experience with budget management and H&S compliance.

Responsibilities

• Lead and develop a team of controllers, technicians & operators in a wastewater setting.
• Mitigate, resolve and escalate risk across the site.
• Ensure 24/7 asset operation and maintenance for a robust, safe service.
• Articulate budget changes and manage spend in line with H&S and compliance.
• Drive a culture of continuous improvement and best practice across the team.
• Prioritise safety and implement health and safety standards at the site.
• Engage with stakeholders including EA and other site parties.

Skills

Performance management

Leadership

Coaching & training

Risk management

Budgeting & cost control

Health & safety

Stakeholder engagement

Communication

Driving licence

Education

City & Guilds Level 2/3 (mechanical/electrical/chemical)

Tools

SCADA

Excel

Job description

Thames Water is seeking an experienced Performance Manager to lead a diverse team at Crossness STW. You will drive performance, coach staff, manage risk, and ensure a cost-efficient, safe operation 24/7. The role requires strong H&S governance and stakeholder engagement.

You will be responsible for budgeting, changes in spend, and delivering a high standard of service to customers while fostering continuous improvement and team growth.