Performance Manager

Pertemps; Greater London; On-site; GBP 59,000 - 72,000; Full time

Benefits offered by this job

Salary up to £65k

Holiday 26–30 days

Health & wellbeing services

Employee discounts

Parental leave

Career development

Medical assessments

Job summary

Thames Water is seeking an experienced Performance Manager to lead a diverse team at Crossness STW. You will drive performance, coach staff, manage risk, and ensure a cost-efficient, safe operation 24/7. The role requires strong H&S governance and stakeholder engagement.

You will be responsible for budgeting, changes in spend, and delivering a high standard of service to customers while fostering continuous improvement and team growth.

Qualifications

• Experience in performance leadership of a multi-skill team.
• Knowledge of process plant operations and maintenance.
• Experience with budget management and H&S compliance.

Responsibilities

• Lead and develop a team of controllers, technicians & operators in a wastewater setting.
• Mitigate, resolve and escalate risk across the site.
• Ensure 24/7 asset operation and maintenance for a robust, safe service.
• Articulate budget changes and manage spend in line with H&S and compliance.
• Drive a culture of continuous improvement and best practice across the team.
• Prioritise safety and implement health and safety standards at the site.
• Engage with stakeholders including EA and other site parties.

Skills

Performance management

Leadership

Coaching & training

Risk management

Budgeting & cost control

Health & safety

Stakeholder engagement

Communication

Driving licence

Education

City & Guilds Level 2/3 (mechanical/electrical/chemical)

Tools

SCADA

Excel

Job description

We are seeking a motivated operations manager to lead and develop a team of controllers, technicians and operators. To join our Waste team at Crossness STW. The successful candidate will drive the teams personal performance and improve the overall engagement, whilst managing in line with HR policies & process.

What you’ll be doing as the Performance Manager

• You are responsible for the performance management and leadership of your team consisting of 6 process shift controllers and 1 day process controller, in accordance with company policies, ensuring the competence of individuals through coaching and training to maximise their potential.
• You are responsible for identifying, mitigating, resolving and escalating risk across the crossness sewage treatment site.
• You will need to deliver a consistent approach to asset operation and maintenance to deliver a cost efficient, robust and safe operation 24/7.
• Understand and articulate changes within the budget at regular performance review sessions. Ensuring the budget is managed effectively in relation to H&S, compliance, people and performance.
• You have responsibility for delivering a safe service to the customer base in your area, by driving a culture of continuous improvement and best practice within the team.
• Health and safety is at the centre of everything we do and as such you will be responsible for implementing this with your site and team.
• Stakeholder engagement with the EA and other stakeholders across the site.

Base Location: Crossness (STW) - SE2 9AQ

Working Pattern 36 Hours Monday- Friday 7;30 am - 15;36pm

What you should bring to the role

• We are looking for a proven manager, ideally someone who hasprocessor operationalmanagement experience with strong skills inengineering, finance,H&S and stakeholder engagement.
• You will need excellent people and performance management skillsto support and drive a team of mixed skills and abilities.
• A stronghealth and safety andcustomer-basedethics.
• Excellent organisational and risk management skills are also needed. Good interpersonal and communication skills - both written and verbal are essential for the role. Strong computer skills are also desirable.
• A valid driving licence is required in order to travel to different sites.

We are looking for you to,

• Be a self-motivated individual who can immerse themselves into the team around them, you need to be very disciplined, have the desire to learn from those around you and have a can-do attitude. This role can be demanding at times but very rewarding too.
• Take Ownership of responding quickly to faults, being curious to fully understand the problem, and identifying the best solution to resolve it the first time.
• Have excellent communication and interpersonal skills, to interact with the team.
• Teamwork – We are one team, and our end goals are the same.
• Proactive – take the lead on recommendations and improvements around the site and communicate effectively.
• Must be prepared to be trained in safety procedures.
• Knowledge and awareness of health and safety standards.

To be successful you will have the following skills and experience:

• The successful candidate would ideally have previous experience of working within the sewage treatment process or in other process orientated roles.
• Knowledge of the process industry plant such as pumps, centrifuges, and boilers (good understanding of combustion, steam generation & heat transfer) would be an advantage, but more importantly will be your flexibility, ability, and willingness to learn.
• Minimum of 2 years Process Operations team management experience ideally.
• Minimum city and guilds level 2/3 in a mechanical/electrical/chemical discipline.
• Previous use of SCADA experience.
• Use of e-mail and excel.
• We require the successful candidate to hold a full UK driving licence due to the need to travel for training and meetings etc.

What’s in it for you?

• Offering a salary up to £65,000 per annum depending on skills and experience.
• 26 days holiday per year increasing to 30 with the length of service. (Plus bank holidays)
• WeCare, a variety of health and wellbeing services for you and your family including up to 10 specialist counselling sessions, 24/7 access to a virtual GP, get-fit programmes and access to a nutritionist.
• Benefits on Tap, access to discounts, cashback and instant vouchers.
• Generous Paternity Leave, including 4 weeks paid and an optional 2 weeks unpaid
• Enhanced Maternity Leave, 26 weeks full pay and 13 weeks half pay!
• Ongoing performance development reviews to help you be your best and identify growth opportunities.
• Personal Medical Assessments - Open to all once a year.
• Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.

Find out more about our benefits and perks (Please note different T&Cs apply if on secondment)

Who are we?

We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It's a big job and we've got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you'll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you'll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you're looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we'll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We're committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that's extra time, accessible formats, or anything else just let us know, we're here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business and meet colleagues.