Waste Services Technical Support & Customer Liaison

West Suffolk; West Suffolk; On-site; GBP 31,000 - 34,000; Full time

Benefits offered by this job

Holiday entitlement 25 days

Pension scheme

Life assurance

Flexible working options

Health & wellbeing initiatives

Job summary

West Suffolk Council is seeking a full-time Technical Support Officer (WSOH) to support the new food waste collection service and act as a dedicated customer contact point for our commercial operations.

You will handle invoicing, contract amendments, and mediate between customers and frontline staff, with upselling and debt management as part of your duties. Excellent IT skills and industry knowledge are essential.

Qualifications

• Strong IT skills and experience with accounting databases and spreadsheets.
• Experience handling customer complaints and service requests.
• Understanding of waste management products and their commercial use.
• Ability to manage large databases, maintain IT systems and generate accurate reports.
• Ability to work on own initiative and meet deadlines.

Responsibilities

• Customer invoicing and contract amendments.
• Mediating between customers and front-line staff.
• Upselling and debt management activities.
• Maintaining and querying databases for reporting.
• Providing accurate IT and financial reports to management.

Skills

IT skills

Accounting databases

Spreadsheets

Customer service

Debt management

Data reporting

Initiative

Financial processes

Vehicle/plant knowledge

Job description

West Suffolk Council is seeking a full-time Technical Support Officer (WSOH) to support the new food waste collection service and act as a dedicated customer contact point for our commercial operations.

You will handle invoicing, contract amendments, and mediate between customers and frontline staff, with upselling and debt management as part of your duties. Excellent IT skills and industry knowledge are essential.