Technical Support Officer (WSOH)

West Suffolk; West Suffolk; On-site; GBP 31,000 - 34,000; Full time

Benefits offered by this job

Holiday entitlement 25 days

Pension scheme

Life assurance

Flexible working options

Health & wellbeing initiatives

Job summary

West Suffolk Council is seeking a full-time Technical Support Officer (WSOH) to support the new food waste collection service and act as a dedicated customer contact point for our commercial operations.

You will handle invoicing, contract amendments, and mediate between customers and frontline staff, with upselling and debt management as part of your duties. Excellent IT skills and industry knowledge are essential.

Qualifications

• Strong IT skills and experience with accounting databases and spreadsheets.
• Experience handling customer complaints and service requests.
• Understanding of waste management products and their commercial use.
• Ability to manage large databases, maintain IT systems and generate accurate reports.
• Ability to work on own initiative and meet deadlines.

Responsibilities

• Customer invoicing and contract amendments.
• Mediating between customers and front-line staff.
• Upselling and debt management activities.
• Maintaining and querying databases for reporting.
• Providing accurate IT and financial reports to management.

Skills

IT skills

Accounting databases

Spreadsheets

Customer service

Debt management

Data reporting

Initiative

Financial processes

Vehicle/plant knowledge

Job description

Job title Technical Support Officer (WSOH) Job reference R1856 Date posted 02/09/2026 Application closing date 20/09/2026 Location West Suffolk Salary Starting salary £30,515 - £33,673 per annum plus excellent employee benefits package. Contract type Permanent Contractual hours 37 Basis Full time Department Waste Operations Attachments Blank Job description

About the role:

West Suffolk Council continues a journey of ambitious change and are committed to being more commercial. We have a vacancy for a full time Technical Support Officer (WSOH) to assist in the setting up of our new food waste collection service and to provide a dedicated customer contact point for all other aspects of our commercial operation.

This is a high-profile role and provides an essential first point of contact for existing and new customers; therefore, a professional telephone manner is essential.

Duties for this post include customer invoicing, amendments to contracts, mediating between customers and front-line staff, upselling and managing debt.

What you will need:

• To possess excellent IT skills and have proven experience of working with accounting databases and spreadsheets.
• Experience of dealing with customer complaints and service requests.
• Understanding of waste management products and services and their application in a commercial environment.
• Ability to manage extensive databases, maintain IT systems and provide accurate reports.
• Ability to work on own initiative.
• Knowledge of corporate financial management systems, creditor and debtor processes.
• Good understanding of motor vehicles and plant (to be able to engage with drivers reporting defects etc.).
• Good understanding of workshop loading techniques and principles.
• The drive and desire to improve the service we deliver along with the ability to work under pressure and meet deadlines, be highly organised, with diligence and accuracy, are vital for this role.

Please refer to the job description and person specification for full details of this exciting opportunity.

Why work for us?

Our benefits include:

• Holiday entitlement of 25 days, increasing to 29 days after 5 years (pro rata if part time) plus bank holidays (with an option to buy up to 10 extra days each year subject to approval)
• Generous pension scheme – contribute between 5.5% and 6.8% (depending on your salary) and the council will contribute 16.4%
• Life assurance – a payment of three times your annual salary
• flexible working options to enable work/life balance
• access to a unique employee benefits package which includes discounts and cashback on supermarkets, high street shops, holidays, mobile phones, electrical goods, savings and loan schemes and many other products and services
• Salary sacrifice benefits including Cycle to Work scheme, Tusker Leased Car Scheme and SmartTech (buy the latest tech products interest free and repay through your monthly salary)
• Rail and bus staff discounts
• A range of Health and Wellbeing initiatives including an employee assistance programme
• Discounted membership at Abbeycroft Leisure centres
• A culture of learning inspiring staff to focus on continuous learning
• Modern office accommodation

For more information:

For an informal discussion and further information please contact Sean O’Connell, Commercial Manager on 07799 645289.

Closing date: 20 September 2026

Interview date: To be confirmed

West Suffolk Council has been rated in the top 10 district councils for climate action (Climate Scorecards 2023) and as a member of UK100 has demonstrated its commitment to a rapid transition to Net Zero with Clean Air in our communities. The council has declared a climate and biodiversity emergency and is committed to working towards net zero emissions by 2039.