Waste Services Support Specialist

Somerset Council; Taunton; Hybrid; GBP 26,000 - 28,000; Full time

Benefits offered by this job

25 days annual leave

LGPS pension

Flexible & hybrid working

Health and wellbeing support

Volunteering opportunities

Job summary

Somerset Council's Waste Management Service is seeking a Technical Support Officer in Taunton. You will provide vital administrative and customer support to keep waste, recycling and disposal services running smoothly for communities across Somerset.

You'll maintain accurate records, respond to enquiries from residents and partners, and contribute to service improvements. This role suits organised communicators who value accuracy and teamwork in a forward‑thinking local government environment.

Qualifications

• Experience of working in an administrative or business support role with a strong focus on accuracy and organisation.
• Experience of managing records and data, with excellent attention to detail and confidence using office systems and software.
• Strong skills in prioritising workloads, managing competing tasks and working efficiently in a busy environment.
• Confidence in communicating with a wide range of people and providing excellent customer service.
• Knowledge of waste management services or the ability to quickly learn processes, procedures and relevant regulations.

Responsibilities

• Support the effective delivery of waste and recycling services, helping residents receive reliable services they can depend on.
• Build positive working relationships with residents, contractors and colleagues to resolve enquiries and improve customer experiences.
• Maintain accurate service records and data, providing information that supports planning, performance monitoring and decision‑making.
• Deliver high‑quality administrative support that helps the team coordinate activities efficiently and effectively.
• Contribute to service improvements and sustainability initiatives that benefit communities across Somerset.

Skills

Administrative experience

Data management

Attention to detail

Customer service

Waste regulations knowledge

Tools

Office software

Job description

Somerset Council's Waste Management Service is seeking a Technical Support Officer in Taunton. You will provide vital administrative and customer support to keep waste, recycling and disposal services running smoothly for communities across Somerset.

You'll maintain accurate records, respond to enquiries from residents and partners, and contribute to service improvements. This role suits organised communicators who value accuracy and teamwork in a forward‑thinking local government environment.