Business Support Officer (Waste)

West Northants Council; Towcester; On-site; GBP 22,000 - 28,000; Full time

Job summary

West Northamptonshire Council is recruiting for two roles in the Waste team to provide finance and admin support within the Business Support team. The position is fixed term for 9 to 12 months.

You will assist with suppliers setup, purchase orders and invoice payments using ERP, while handling resident queries by phone and maintaining Bartec address data and general office administration. The ideal candidate will have at least NVQ Level 4 or equivalent, experience in process improvement, and

Qualifications

• Minimum of NVQ Level 4 or equivalent experience.
• Experience in managing business improvements, analysing and solving complex processes, and helping customers.
• Excellent verbal and written communication skills; good IT skills including databases and spreadsheets.

Responsibilities

• Set up suppliers, create purchase orders and help pay invoices using the ERP system.
• Interact with residents by phone to resolve problems and queries, and respond to complaints.
• Keep address data up to date on Bartec and perform general administrative work around the office.

Skills

Finance administration

Customer service

Data entry

IT skills

Education

NVQ Level 4 or equivalent

Finance qualification (advantage)

Tools

Bartec

ERP system

Job description

West Northamptonshire Council's Waste team look after a diverse range of waste services including collecting resident's waste and recycling from the kerbside, providing household waste recycling centres, and making arrangements for the safe treatment, recycling and disposal of all materials collected. The waste team also manages a number of closed landfill sites and is responsible for street cleansing throughout the area.

We are a friendly and supportive team with a positive 'can do' culture.

We are recruiting for two roles within the waste management team to provide finance and admin support as part of the Business Support team.

This position is fixed term for a minimum of 9 months, up to 12 months.

What will you be doing?

• Working alongside our colleagues within the waste team, you will support the team by assisting with setting up suppliers, purchase orders and help pay invoices using our finance system (ERP).
• You will also be interacting with residents by phone to help solve problems and queries, and supporting the team responding to resident's complaints. Your work will also include keeping address data up to date on Bartec, as well as general administrative work around the office.

You will be educated to a minimum of NVQ Level 4 or have the equivalent experience. You will also have experience of managing business improvements, analysing and solving complex process, and helping customers.

A recognised finance or business qualification will be an advantage as well as experience of working in a local authority waste team, ideally working with data.

You will be an excellent communicator both verbally and in writing and have good IT skills including databases and spreadsheets.

At West Northants Council, it's about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.

Our vision is 'to make West Northants a great place to live, work, visit and thrive'. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services.

We are committed to ensuring diversity, equality, equity, and inclusion is woven into the fabric of WNC and everything we do, to enable all colleagues to develop and maximize their full potential. We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partner

The following film was created by us to communicate our intentions - watch WNC colleagues explain.

If you need additional support or reasonable adjustments during the application process, including needing the job description in another format or language, please email for support.

West Northants Council, where careers thrive.