Waste Operations Admin & Tech Support Officer

Erewash Borough Council; Ilkeston; On-site; GBP 29,000 - 31,000; Full time

Benefits offered by this job

Free workplace car parking within the

Local Government Pension Scheme (LGPS)

Flexible working policies

Training and development opportunities

Generous leave: 29 days + 8 bank hols

Salary sacrifice and other employee福利

Fit for Work leisure discount

Job summary

Erewash Borough Council’s Waste Service is seeking a proactive Technical and Administrative Support Officer to help deliver frontline waste and recycling operations from Merlin Way depot in Ilkeston.

You will provide accurate administrative and technical support to operational colleagues, handle enquiries from residents, and use Microsoft Office and ICT systems to record and analyse data. This is a permanent, full-time role with a supportive team and opportunities for development.

Qualifications

• Enthusiastic, adaptable, and highly organised.
• Skilled in communication and confident dealing with people at all levels, including dealing directly with the public.
• Experienced in administrative support and customer service.
• A confident user of Microsoft Office and other ICT systems.
• Committed to accuracy, service quality, and continuous improvement.
• Strong customer focus and flexibility to adapt to changing operational priorities within the Waste Service.
• Comfortable working in a depot-based environment and responding calmly and accurately when service pressures or urgent issues arise.

Responsibilities

• Providing responsive administrative and technical support for waste and recycling operations
• Handling telephone and email enquiries from residents and colleagues with professionalism, care and courtesy
• Using Microsoft Office and service-specific ICT systems to record, manage and process information accurately
• Inputting, checking and analysing operational data to support service performance and effective decision-making
• Supporting the coordination of crews, vehicles, collection rounds and day-to-day service issues
• Liaising with colleagues, contractors, partners and the public to help keep waste and recycling services running smoothly

Job description

Erewash Borough Council’s Waste Service is seeking a proactive Technical and Administrative Support Officer to help deliver frontline waste and recycling operations from Merlin Way depot in Ilkeston.

You will provide accurate administrative and technical support to operational colleagues, handle enquiries from residents, and use Microsoft Office and ICT systems to record and analyse data. This is a permanent, full-time role with a supportive team and opportunities for development.