Remote Operations Support Specialist - Waste & Recycling

SurreyJobs; Elmbridge, Mole Valley, Surrey Heath, Woking; Hybrid; GBP 21,000 - 27,000; Full time

Job summary

SurreyJobs is seeking an Assistant Operations Officer to help deliver reliable waste collection and street cleansing services across Elmbridge and Mole Valley. The role involves assisting residents, maintaining data accuracy, and contributing to improvements that benefit local communities.

You will support the Operations Manager East, respond to enquiries, advise on waste reduction, and help monitor service performance.

Qualifications

• Educated to A-Level standard or equivalent.
• Experience in an office environment and delivering a high standard of customer care.
• Interest in environmental issues would be an advantage.

Responsibilities

• Respond to telephone and written enquiries from residents, recording details and providing helpful information.
• Understand household needs and offer practical advice on waste reduction and recycling.
• Provide administrative support to the Operations team to help ensure the smooth running of the service.
• Upload, check and review operational data to support accurate performance monitoring.
• Identify errors and resolve discrepancies to maintain reliable records and reports.
• Support projects and initiatives to improve waste collection, recycling and street cleansing services.
• Work flexibly and collaboratively with colleagues across teams in a fast-paced environment.

Skills

Clear written and verbal communication

Professional and approachable manner

Methodical data gathering andReporting

Attention to detail

CRM systems navigation

Education

A-Level standard or equivalent

Tools

Microsoft Word

Excel

Outlook

CRM systems

Job description

SurreyJobs is seeking an Assistant Operations Officer to help deliver reliable waste collection and street cleansing services across Elmbridge and Mole Valley. The role involves assisting residents, maintaining data accuracy, and contributing to improvements that benefit local communities.

You will support the Operations Manager East, respond to enquiries, advise on waste reduction, and help monitor service performance.