Technical and Administrative Support Officer

Erewash Borough Council; Ilkeston; On-site; GBP 29,000 - 31,000; Full time

Benefits offered by this job

Free workplace car parking within the

Local Government Pension Scheme (LGPS)

Flexible working policies

Training and development opportunities

Generous leave: 29 days + 8 bank hols

Salary sacrifice and other employee福利

Fit for Work leisure discount

Job summary

Erewash Borough Council’s Waste Service is seeking a proactive Technical and Administrative Support Officer to help deliver frontline waste and recycling operations from Merlin Way depot in Ilkeston.

You will provide accurate administrative and technical support to operational colleagues, handle enquiries from residents, and use Microsoft Office and ICT systems to record and analyse data. This is a permanent, full-time role with a supportive team and opportunities for development.

Qualifications

• Enthusiastic, adaptable, and highly organised.
• Skilled in communication and confident dealing with people at all levels, including dealing directly with the public.
• Experienced in administrative support and customer service.
• A confident user of Microsoft Office and other ICT systems.
• Committed to accuracy, service quality, and continuous improvement.
• Strong customer focus and flexibility to adapt to changing operational priorities within the Waste Service.
• Comfortable working in a depot-based environment and responding calmly and accurately when service pressures or urgent issues arise.

Responsibilities

• Providing responsive administrative and technical support for waste and recycling operations
• Handling telephone and email enquiries from residents and colleagues with professionalism, care and courtesy
• Using Microsoft Office and service-specific ICT systems to record, manage and process information accurately
• Inputting, checking and analysing operational data to support service performance and effective decision-making
• Supporting the coordination of crews, vehicles, collection rounds and day-to-day service issues
• Liaising with colleagues, contractors, partners and the public to help keep waste and recycling services running smoothly

Job description

Technical and Administrative Support Officer

Are you a multi-tasker with a passion for organisation, customer service and supporting essential frontline services? Do you thrive in a fast-paced operational environment where no two days are the same? If so, we want to hear from you!

Erewash Borough Council is looking for a proactive and driven Technical and Administrative Support Officer to join its Waste Service. You’ll play a key role in supporting the day-to-day delivery of waste and recycling services, providing accurate and responsive technical and administrative support to operational colleagues and helping the service respond effectively to residents.

What You’ll Be Doing

Based primarily at our Merlin Way depot in Ilkeston, you’ll provide high-quality support within a busy, frontline Waste Service. Working closely with operational colleagues, crews and supervisors, your day-to-day duties will include:

• Providing responsive administrative and technical support for waste and recycling operations
• Handling telephone and email enquiries from residents and colleagues with professionalism, care and courtesy
• Using Microsoft Office and service-specific ICT systems to record, manage and process information accurately
• Inputting, checking and analysing operational data to support service performance and effective decision-making
• Supporting the coordination of crews, vehicles, collection rounds and day-to-day service issues
• Liaising with colleagues, contractors, partners and the public to help keep waste and recycling services running smoothly

Benefits of Working for Us

This is your chance to make a valuable contribution to an essential frontline Waste Service while developing your skills in a supportive and collaborative operational environment. In addition to a competitive salary, you will also have access to:

• Generous annual leave package – 29 days annual leave (rising to 33 days after 5 years’ continuous service) plus 8 bank holidays a year.
• Free workplace car parking within the Borough.
• Opportunities for training, learning and continuous professional development.
• Family friendly and flexible working policies available.
• Option to join the Local Government Pension Scheme (LGPS) plus access to a salary sacrifice scheme for added voluntary pension contributions.
• Discounted leisure membership with the Fit for Work scheme.
• Access to the employee benefits discount and salary sacrifice scheme.

What We’re Looking For

• Enthusiastic, adaptable, and highly organised
• Skilled in communication and confident dealing with people at all levels, including dealing directly with the public
• Experienced in administrative support and customer service
• A confident user of Microsoft Office and other ICT systems
• Committed to accuracy, service quality, and continuous improvement
• Strong customer focus and flexibility to adapt to changing operational priorities within the Waste Service
• Comfortable working in a depot-based environment and responding calmly and accurately when service pressures or urgent issues arise

Proud member of the Disability Confident employer scheme

Job Details

• Company: Erewash Borough Council
• Salary: £29,071 to £31,015 a year
• Hours: Full-time
• Location: Ilkeston, DE7 4RA
• Working pattern: On-site
• Job type: Permanent
• Posting date: 28 Oct 2026
• Closing date: 15 Nov 2026

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.