Warranty Specialist

Cox Automotive; Lutterworth; On-site; GBP 31,000 - 38,000; Full time

Benefits offered by this job

Holiday purchase option

Birthday leave

Well-Being Day

Charity Day

Career progression opportunities

Pension scheme

Job summary

We are seeking a proactive Warranty Specialist at Cox Automotive in the United Kingdom. You will process warranty claims, review documentation, and track through to approval and payment using manufacturer systems.

You will maintain records and serve as the main contact for workshops, manufacturers and internal teams. The role requires strong communication, organisational skills and attention to detail, with training provided for automotive knowledge as needed.

Qualifications

• Good written and verbal communication skills.
• Strong organisational and time-management skills.
• Accurate data-entry and administration skills.
• The ability to manage competing priorities and meet deadlines.
• A flexible, team-focused approach and the confidence to use your initiative.
• Basic automotive knowledge or previous warranty experience would be an advantage, but full training will be provided for the right candidate.

Responsibilities

• Processing vehicle warranty claims accurately and within deadlines.
• Reviewing warranty job cards and documentation for manufacturer guidelines compliance.
• Using manufacturer systems to track claims through to approval and payment.
• Maintaining accurate records, databases and spreadsheets.
• Acting as a point of contact for workshop teams, manufacturers and internal departments.
• Responding to enquiries professionally and resolving issues promptly.
• Supporting warranty audits and identifying opportunities to improve processes.

Skills

Communication

Organisation

Data entry

Prioritisation

Teamwork

Automotive knowledge

Job description

As a Warranty Specialist, you'll play a key role in ensuring vehicle warranty claims are accurate, compliant and processed efficiently.

What You'll Be Doing

• Processing vehicle warranty claims accurately and within agreed deadlines.
• Reviewing warranty job cards and supporting documentation to ensure compliance with manufacturer guidelines.
• Using manufacturer systems to track claims through to approval and payment.
• Maintaining accurate records, databases and spreadsheets.
• Acting as a key point of contact for workshop teams, manufacturers and internal departments.
• Responding to enquiries professionally and resolving issues promptly.
• Supporting warranty audits and identifying opportunities to improve processes.

We're looking for someone who is proactive, organised and eager to learn, with a strong eye for detail and a commitment to excellent customer service.

You'll ideally have:

• Good written and verbal communication skills.
• Strong organisational and time-management skills.
• Accurate data-entry and administration skills.
• The ability to manage competing priorities and meet deadlines.
• A flexible, team-focused approach and the confidence to use your initiative.
• Basic automotive knowledge or previous warranty experience would be an advantage, but full training will be provided for the right candidate.

We're Committed to Inclusion

We are proud to be an inclusive and equal opportunity employer. We celebrate diversity in all its forms. We are a place where you can be you.

£34,114.00 40 hours per week (Monday - Friday) Accelerate your career with a company that leads the way! Manheim Vehicle Solutions, part of the Cox Automotive Group, is a growing and evolving business delivering vehicle fleet and handover services for some of the biggest names in the automotive industry. The role of Warranty Specialist sits within the Warranty Workshop team and forms part of the wider Commercial and Operations team within the Manheim Vehicle Services structure.

Why Join Us & What's In It For You?

As a Cox Automotive team member, you'll have access to a wide range of benefits, including exclusive discounts, cashback offers and our brilliant peer to peer recognition scheme. And there's even more to enjoy:

• Option to buy additional holiday days
• Your birthday off every year - paid
• One annual Well-Being Day for you to relax and recharge
• One paid Charity Day to give back and support a cause that matters to you
• Opportunities for career progression across the Cox Automotive network
• Competitive pension scheme

Cox Automotive is the world's largest automotive service organisation. We provide dependable solutions that improve performance and profitability throughout the vehicle lifecycle to manufacturers, fleets, and retailers. Our businesses are organised around our customers' core needs across vehicle solutions, mobility, remarketing, funding, and retail.