Warranty & Service Admin Specialist

Greenhous DAF Shrewsbury; Wolverhampton; On-site; GBP 22,306 - 27,262; Full time

Benefits offered by this job

30 Days Holiday Including 8 Bank Holidays

Company Sick Pay That Increases With Length Of Service

Pension With Greenhous Contribution

Employee Discounts On Products And Services

Free Eye Tests For VDU Users

On-Site Parking

Cycle To Work Scheme

Job summary

Greenhous DAF Shrewsbury in Willenhall is looking for a dedicated Service and Warranty Administrator to join their dynamic team. This role involves ensuring efficient warranty and service administration, pivotal for maintaining high customer care standards.

Key responsibilities include processing workshop job cards, communicating with customers, and handling warranty claims. Ideal candidates will be organised, detail-oriented, and able to work independently. The position offers a supportive environment and various employee perks such as holiday leave and pension contributions.

Qualifications

• Experience in service and warranty administration is preferred.
• Strong communication skills for customer interaction.
• Proficiency in processing administrative tasks accurately.

Responsibilities

• Analyse and process workshop job cards and invoicing.
• Communicate with customers to obtain final order numbers.
• Process DAF warranty and contract claims via DCE.
• Input costs on customer portals.
• Manage incoming and outgoing telephone calls.

Skills

Organised

Attention to detail

Ability to adapt quickly

Initiative

Job description

Greenhous DAF Shrewsbury in Willenhall is looking for a dedicated Service and Warranty Administrator to join their dynamic team. This role involves ensuring efficient warranty and service administration, pivotal for maintaining high customer care standards.

Key responsibilities include processing workshop job cards, communicating with customers, and handling warranty claims. Ideal candidates will be organised, detail-oriented, and able to work independently. The position offers a supportive environment and various employee perks such as holiday leave and pension contributions.