Service & Warranty Administrator - Wolverhampton

Greenhous Group; Wolverhampton; On-site; GBP 22,306 - 27,262; Full time

Benefits offered by this job

30 days holiday including 8 bank holidays

Company sick pay that increases with length of service

Pension with Greenhous contribution

Employee discounts on a range of products and services

Qualified mental health first aiders

Free will-writing service

Free mortgage advice service

Free eye tests for VDU users

Free flu jabs if ineligible through NHS

On-site parking

Cycle-to-work scheme

Positive workplace culture

Employee assistance program

Job summary

Greenhous Group in Wolverhampton is seeking a dedicated Service and Warranty Administrator to join their dynamic team. The role includes efficiently managing warranty and service administration tasks, ensuring high standards of customer care.

This position involves analysing workshop job cards, processing claims, and communicating with customers to obtain necessary information. Ideal candidates will thrive in a fast-paced environment and have a strong attention to detail.

Benefits include generous holiday allowance, pension contributions, and various employee discounts.

Qualifications

• Experience in warranty and service administration.
• Strong communication skills with customers.
• Ability to process and input warranty and contract claims efficiently.

Responsibilities

• Analysing, processing workshop job cards and invoicing.
• Communicating with customers and obtaining final order numbers.
• Processing and inputting DAF warranty and contract claims via DCE.
• Inputting costs on customers' own portals.
• Dealing with incoming and outgoing telephone calls.

Skills

Organised and has good attention to detail

Ability to adapt quickly

Can work under own initiative

Job description

Overview

Greenhous DAF in Willenhall is currently seeking a dedicated and detail-oriented Service and Warranty Administrator to join our dynamic and fast‑paced team. This is a fantastic opportunity for someone looking to develop their career within a supportive and thriving commercial vehicle dealership.

As part of our busy service department, you will play a key role in ensuring all warranty and service administration tasks are handled efficiently and accurately, helping to maintain the high standards of customer care we’re known for.

If you thrive in a high-energy environment, enjoy working as part of a team, and are ready to take the next step in your career, we’d love to hear from you.

Other duties may be required of the post holder in addition to those listed above and below, to ensure that the requirements of the business are met at all times.

Working Hours

Monday to Friday, 9:00 am to 5:00 pm, i.e. 37.5 hours per week, 30 minutes lunch (unpaid).

Salary

£24,784.50 per annum.

Key Responsibilities

• Analysing, processing workshop job cards and invoicing.
• Communicating with customers and obtaining final order numbers.
• Processing and inputting DAF warranty and contract claims via DCE.
• Inputting costs on customers' own portals.
• Dealing with incoming and outgoing telephone calls.

Desired Qualities

• Organised and has good attention to detail.
• Ability to adapt quickly.
• Can work under own initiative.

Benefits

• 30 days holiday including 8 bank holidays.
• Company sick pay that increases with length of service.
• Pension with Greenhous contribution.
• Employee discounts on a range of products and services including holidays, days out and supermarket shops.
• Qualified mental health first aiders.
• Free will‑writing service.
• Free mortgage advice service.
• Free eye tests for VDU users.
• Free flu jabs if you are ineligible through the NHS.
• On‑site parking (site specific).
• Cycle‑to‑work scheme.
• Positive workplace culture.
• Employee assistance program.

About Greenhous

Greenhous is firmly established as one of the largest dealer groups in the UK and has over 100 years of experience in the franchised dealer world. We are a leader in the supply of dealer services for some of the world’s leading manufacturers. Our network of car and commercial dealerships now stretches across Shropshire, Staffordshire and the West Midlands and includes a number of different franchises including Vauxhall, Nissan and DAF.