Service & Warranty Administrator - Wolverhampton

Greenhous Commercials; United Kingdom; On-site; GBP 22,305 - 27,262; Full time

Benefits offered by this job

30 Days Holiday Including 8 Bank Holidays

Company Sick Pay That Increases With Length Of Service

Pension With Greenhous Contribution

Employee Discounts On A Range Of Products

Free Eye Tests For VDU Users

Cycle To Work Scheme

Job summary

Greenhous Commercials in Wednesfield is seeking a dedicated Service and Warranty Administrator to join their dynamic team. As part of the service department, you'll ensure efficient handling of warranty and service tasks, maintaining high customer care standards.

The ideal candidate will be organised with great attention to detail and the ability to work independently. This permanent position offers benefits such as 30 days holiday, company sick pay, and employee discounts.

Qualifications

• Experience with warranty and service administration.
• Strong communication skills for customer interactions.
• Familiarity with processing workshop job cards and invoicing.

Responsibilities

• Analysing and processing workshop job cards and invoicing.
• Communicate with customers to obtain final order numbers.
• Process DAF warranty and contract claims via DCE.
• Input costs on customer portals.
• Handle incoming and outgoing telephone calls.

Skills

Organised and good attention to detail

Ability to adapt quickly

Able to work under own initiative

Initiative

Job description

Greenhous DAF in Willenhall is currently seeking a dedicated and detail-oriented Service and Warranty Administrator to join our dynamic and fast-paced team. This is a fantastic opportunity for someone looking to develop their career within a supportive and thriving commercial vehicle dealership.

As part of our busy service department, you will play a key role in ensuring all warranty and service administration tasks are handled efficiently and accurately, helping to maintain the high standards of customer care we’re known for.

If you thrive in a high-energy environment, enjoy working as part of a team, and are ready to take the next step in your career, we’d love to hear from you.

Working Hours: Monday to Friday, 9.00 am to 5.00 pm, i.e. 37.5 hours per week, 30 minutes lunch (unpaid).

Salary: £24,784.50 per annum

Other duties may be required of the post holder in addition to those listed above and below, to ensure that the requirements of the business are met at all times.

Key Responsibilities:

• Analysing, processing workshop job cards and invoicing.
• Communicate with customers and obtain final order numbers.
• Process and input DAF warranty and contract claims via DCE.
• Input costs on customers own portals.
• Dealing with incoming and outgoing telephone calls.

Ideally, we are looking for:

• Organised and good attention to detail.
• Ability to adapt quickly.
• Able to work under own initiative.

In return we’ll offer:

As a permanent Greenhous employee, you will be entitled to:

• 30 Days Holiday Including 8 Bank Holidays
• Company Sick Pay That Increases With Length Of Service
• Pension With Greenhous Contribution
• Employee Discounts On A Range Of Products And Services Including Holidays, Days Out And Supermarket Shops
• Qualified Mental Health First Aiders
• Free Will Writing Service
• Free Mortgage Advice Service
• Free Eye Tests For VDU Users
• Free Flu jabs if you are ineligible through the NHS
• On-Site Parking (Site Specific)
• Cycle To Work Scheme
• Period Positive Workplace
• EAP – Employee Assistance Program

Who are we:

Greenhous is firmly established as one of the largest dealer groups in the UK and has over 100 years’ experience in the franchised dealer world. We are a leader in the supply of dealer services for some of the world’s leading manufacturers.

Our network of Car and Commercial dealerships now stretches across Shropshire, Staffordshire and the West Midlands and includes a number of different franchises including Vauxhall, Nissan and DAF.