Warranty Administrator / Service Advisor - Škoda

TN United Kingdom; Dunfermline; On-site; GBP 26,000 - 28,000; Full time

Job summary

An established industry player is seeking a detail-oriented Warranty Administrator / Service Advisor to join their Aftersales team in Dunfermline. This role involves managing warranty claims and providing exceptional customer service at the service desk. You'll be part of a supportive team in a respected dealership group known for high standards and customer satisfaction. With competitive salary and career progression opportunities, this position is perfect for someone looking to advance in the automotive sector.

Benefits

Company pension scheme

Access to employee car schemes

Career progression opportunities

Supportive working environment

Qualifications

• Experience in Warranty Administration or Service Advisor roles in the motor trade.
• Strong administration skills with attention to detail.

Responsibilities

• Process warranty claims and maintain records efficiently.
• Provide excellent customer service and manage workshop jobs.

Skills

Warranty Administration

Customer Service

Microsoft Office

Organizational Skills

Communication Skills

Tools

Dealership Management Systems (DMS)

Job description

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Client:

Location:

Dunfermline, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

2e371c3007ff

Job Views:

3

Posted:

08.05.2025

Expiry Date:

22.06.2025

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Job Description:

Job Title: Warranty Administrator / Service Advisor – Škoda
Location: Dunfermline, KY11 7EG (with travel/support across Edinburgh and Stirling sites)
Salary: £26,000 – £28,000 OTE depending on experience and performance
Hours: Full-time, Monday – Friday (8:15am – 5:00pm), occasional Saturday mornings

Join the West End Garage Group – A Leading Škoda Retailer

West End Garage, an independent and privately owned business established in 1987, has grown to become one of the UK’s most successful Škoda dealership groups. With sites in Dunfermline, Edinburgh, and Stirling, we pride ourselves on delivering exceptional customer service and high standards in everything we do.

We are now looking for an experienced and detail-oriented Warranty Administrator / Service Advisor to join our Aftersales team in Dunfermline. This dual-role will see you primarily responsible for warranty administration across our group sites, while also supporting the service department with front-of-house duties and admin cover during holidays, sickness, and training.

Key Responsibilities

Warranty Administrator (Primary Role):

• Process warranty claims efficiently and accurately in line with manufacturer standards.
• Maintain up-to-date records of warranty submissions, credits, rejections, and customer contributions.
• Liaise with manufacturer representatives and ensure compliance with warranty guidelines and audit standards.
• Monitor recall campaigns and notify relevant staff of changes in procedures.
• Support our warranty teams across Dunfermline, Edinburgh, and Stirling sites.

Service Advisor (Secondary Support Role):

• Provide excellent front-line customer service at the service desk.
• Book in customer vehicles, schedule workshop jobs, and manage daily workflow.
• Prepare invoices, take payments, and advise on additional services or repairs.
• Answer tele and email enquiries in a timely and professional manner.
• Maintain a clean, welcoming reception area and uphold high customer satisfaction levels.

What We’re Looking For

• Previous experience in a Warranty Administrator and/or Service Advisor role within the motor trade.
• Strong administration and organisational skills with excellent attention to detail.
• Confident IT skills including use of Microsoft Office and dealership management systems (DMS).
• Excellent communication and customer service skills.
• Flexible and adaptable with a positive, proactive attitude.
• Full UK Driving Licence and eligibility to work in the UK.

What You’ll Get in Return

• Competitive salary with performance-based bonus (OTE £26,000 – £28,000)
• Company pension scheme
• Access to employee car schemes
• Career progression opportunities within a respected and growing group
• Supportive and friendly working environment

Interested?
If you’re ready to take the next step in your automotive career and play a key role in our successful aftersales operation, apply now with your CV.