Warranty Administrator - Maxus Northampton

Allen Motor Group; England; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Holiday allowance

Staff discounts

Life assurance

Mental health support

Refer a friend bonus

Career development

Job summary

Allen Motor Group is seeking a proactive Warranty Administrator to join our team in the UK. You will manage warranty claims from submission through payment, ensuring accuracy, compliance, and timely processing across multiple manufacturers.

You will collaborate with service departments and management, maintain documentation in line with GDPR, and support performance through accurate reporting and reconciliations. Experience in warranty admin is advantageous.

Qualifications

• Strong organisational and administrative skills with excellent attention to detail.
• Ability to manage multiple tasks, prioritise workloads and meet strict deadlines.
• Methodical approach to checking information, maintaining records and resolving discrepancies.
• Good communication skills and the confidence to work with service teams and management.

Responsibilities

• Warranty Claim Management: Prepare, submit, invoice and manage warranty claims across all manufacturers, ensuring accuracy and compliance with submission deadlines.
• Service Team Support: Work closely with service departments to ensure warranty documentation and job cards are completed accurately and submitted promptly.
• Compliance & Documentation: Ensure all warranty activity adheres to manufacturer guidelines, warranty policies and GDPR requirements, maintaining accurate and auditable records.
• Reporting & Reconciliation: Monitor daily reports, investigate returned claims, reconcile manufacturer payments and monthly warranty schedules, and resolve discrepancies.
• Manufacturer Updates & Development: Stay up to date with manufacturer policies, product developments and recall campaigns; attend training as required.

Skills

Organisational skills

Attention to detail

Multi-tasking

Communication

Proactive attitude

GDPR familiarity

Job description

Are you organised, detail-oriented and ready to play a key role in keeping our aftersales operations running smoothly?

Allen Motor Group is looking for a proactive and motivated Warranty Administrator to join our team. If you have a keen eye for detail, strong administration skills and enjoy working collaboratively with colleagues across our service departments, this could be the perfect opportunity for you!

As a Warranty Administrator, you'll play an essential role in managing warranty claims from submission through to payment, ensuring all processes are completed accurately, efficiently and in line with manufacturer requirements. You'll work closely with our service teams and management to maintain high standards of compliance, support business performance and ensure warranty processes run seamlessly.

What will you be doing?

As a Warranty Administrator, you'll take ownership of a varied and important workload, including:

• Warranty Claim Management: Prepare, submit, invoice and manage warranty claims across all manufacturers, ensuring accuracy and compliance with submission deadlines.
• Service Team Support: Work closely with service departments to ensure warranty documentation and job cards are completed accurately and submitted promptly.
• Compliance & Documentation: Ensure all warranty activity adheres to manufacturer guidelines, warranty policies and GDPR requirements, maintaining accurate and auditable records.
• Reporting & Reconciliation: Monitor daily reports, investigate returned claims, reconcile manufacturer payments and monthly warranty schedules, and resolve any discrepancies.
• Manufacturer Updates & Development: Keep up to date with manufacturer policies, product developments and recall campaigns, attending relevant training as required.

What are we looking for?

We're looking for someone who takes pride in getting the details right, enjoys working with processes and deadlines, and can build positive working relationships with colleagues across the business.

You'll ideally bring:

• Strong organisational and administrative skills, with excellent attention to detail.
• The ability to manage multiple tasks, prioritise workloads and meet strict deadlines.
• A methodical approach to checking information, maintaining records and resolving discrepancies.
• Good communication skills and the confidence to work with service teams and management.
• A proactive attitude, with the ability to identify potential issues and raise concerns when necessary.

Experience in warranty administration, automotive aftersales or a similar administrative role would be advantageous, particularly if you have experience working with manufacturer claims and dealership processes.

Why join Allen Motor Group?

At Allen Motor Group, we recognise that our people are key to our success. You'll have the opportunity to make a valuable contribution to our aftersales operations, work alongside a supportive team and develop your knowledge within the automotive industry.

We believe great people deserve great rewards, you'll benefit from a fantastic package designed to support you both at work and beyond.

• Holiday allowance: 30 days' holiday, including bank holidays, with additional entitlement as your length of service increases.
• Fantastic staff discounts: Save on MOTs, servicing and vehicle parts.
• Life assurance: Enjoy added peace of mind from day one, fully funded!
• Mental health support: Access to a dedicated mental health support system.
• Refer a friend bonus: Earn up to £1,000 for recommending great people to join our team.
• Career development: Benefit from ongoing training, support and opportunities to develop and progress your career.

Ready to take the next step?

If you're organised, commercially aware and passionate about delivering accurate, efficient administration, we'd love to hear from you.

At Allen Motor Group, our people are at the heart of everything we do. We're committed to creating an inclusive workplace where everyone is respected, supported and encouraged to succeed.