Warranty Administrator

Perfect Placement; Cardiff; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Performance bonus

Annual leave 22–25 days

Training provided

Pension scheme

40 hours/week

Long-term employment

Job summary

Perfect Placement is seeking an experienced Warranty Administrator for a reputable multi-franchise dealership in Treforest. This role offers the chance to advance within the automotive sector, working across multiple franchises in a long-standing South Wales business.

You will handle warranty claims, maintain documentation per manufacturer guidelines, and support the aftersales team with efficient administrative duties in a varied, fast-paced environment.

Qualifications

• Previous experience in a warranty administration or relevant administrative role within the automotive industry preferred.
• Knowledge of vehicle warranty processes and manufacturer claims submissions.
• Excellent organisational skills with the ability to prioritise in a demanding environment.
• Strong interpersonal skills and the ability to build cooperative relationships with colleagues and customers.
• A full UK driving licence with minimal points.
• Resides in or within reasonable commuting distance of Treforest.

Responsibilities

• Preparing all warranty claims for submission to manufacturers.
• Checking and clearing weekly statements; querying overdue claims or discrepancies.
• Ensuring documentation complies with manufacturer guidelines.
• Preparing accurate invoices and warranty claims.
• Correctly completing repair order documentation.
• Managing policy claims and customer reimbursements efficiently.
• Maintaining control over displaced material returned to manufacturers.
• Reconciling warranty credits and resolving discrepancies.
• Supporting the aftersales team with administrative tasks related to warranty management.

Skills

Warranty administration

Automotive industry experience

Organisational skills

Interpersonal skills

UK driving licence

Job description

We are currently seeking an experienced Warranty Administrator to join a reputable multi-franchise dealership in Treforest. This is an excellent opportunity for someone with automotive industry knowledge and administrative expertise to develop their career within a well-established business operating in South Wales for over 40 years.

Benefits for the successful Warranty Administrator

• Salary up to 30,000 per annum, dependent on experience
• Performance-related bonus scheme
• 22 days of annual leave plus bank holidays, increasing to 25 days after 3 years of service
• Full manufacturer-approved training provided
• Contributory workplace pension scheme
• Working hours Monday to Friday, 40 hours per week
• Stable, long-term employment within a multi-site, multi-franchise dealership

Duties of the Warranty Administrator

• Preparing all warranty claims for submission to manufacturers
• Checking and clearing weekly statements; querying overdue claims or discrepancies
• Ensuring documentation complies with manufacturer guidelines
• Preparing accurate invoices and warranty claims
• Correctly completing repair order documentation
• Managing policy claims and customer reimbursements efficiently
• Maintaining control over displaced material returned to manufacturers
• Reconciling warranty credits and resolving discrepancies
• Supporting the aftersales team with administrative tasks related to warranty management

Requirements of the Warranty Administrator

• Previous experience in a warranty administration or relevant administrative role within the automotive industry preferred
• Knowledge of vehicle warranty processes and manufacturer claims submissions
• Excellent organisational skills with the ability to prioritise in a demanding environment
• Strong interpersonal skills and the ability to build cooperative relationships with colleagues and customers
• A full UK driving licence with minimal points
• Resides in or within reasonable commuting distance of Treforest

If you meet the requirements and are looking to join a progressive dealership committed to excellence, this Warranty Administrator role offers a rewarding environment with opportunities for career growth.