Warranty Executive

Listers Group; Worcester; On-site; GBP 32,000 - 33,000; Full time

Benefits offered by this job

25 days holiday

Bank holidays

Company Pension

Wellness Programme

Sick Pay

Group life insurance

Staff discount on car servicing

Listers Benefits - discounts on Retail

Long service and loyalty incentives

Staff referral scheme

In-house, manufacturer & professional

Company Events

Job summary

Listers Worcester is seeking a dedicated Administrator to join our regional team, supporting the Audi, Volkswagen, Skoda & Seat / CUPRA division. The role focuses on submitting and overseeing warranty claims with accuracy and compliance.

The successful candidate will handle warranty administration, invoice processing, and liaison with manufacturers, ensuring timely updates to the Service team and adherence to policy. 40 hours per week, £32,000 base with monthly incentive to £33,000 OTE.

Qualifications

• Experience with Excel, Word and other Microsoft applications.
• Attention to detail and accurate data entry.
• Willingness to learn the warranty processes.

Responsibilities

• Process warranty and retail invoices accurately.
• Collaborate with the Service team and manage work-in-progress updates.
• Liaise with manufacturers to resolve submission issues.
• Follow procedures to ensure successful warranty submissions.
• Reconcile paid claims and maintain warranty records.
• Communicate warranty updates to Technicians and colleagues.
• Ensure job cards meet warranty standards and compliance.
• Adhere to company policies on warranty management.

Skills

Excel

Word

Microsoft Office

Job description

Description

We are seeking a dedicated and detail-oriented Administrator to join our regional team at Audi Worcester, supporting our Audi, Volkswagen, Skoda & Seat / CUPRA division. The successful candidate will play a vital role in managing the submission and oversight of all warranty claims, ensuring accuracy and compliance throughout the process.

The hours of work are 40 hours per week, typically Monday to Friday, 8am to 4.30pm. Basic salary is £32,000 plus a turnover based monthly incentive giving an OTE of £33,000.

You’ll oversee the accurate and timely completion of warranty-related administration, ensuring all processes comply with manufacturer and group policies.

Role responsibilities

• Process warranty and retail invoices efficiently and accurately.
• Collaborate closely with the Service team and manage work-in-progress updates.
• Liaise with manufacturers to resolve submission issues and implement necessary corrections.
• Follow established procedures to ensure successful warranty claim submissions.
• Reconcile paid claims and maintain precise, up-to-date warranty records.
• Stay informed on the latest warranty bulletins and communicate updates to Technicians and relevant colleagues.
• Ensure all job cards comply with warranty standards and bulletins, maintaining high standards of accuracy and compliance.
• Maintain adherence to company policies and procedures related to warranty management.

What we're looking for

• Although previous exposure to a Warranty Administrator role is ideal it is not essential as training will be given.
• A well-presented individual with the desire, character and attitude to succeed.
• The successful candidate will have solid experience of Excel, Word and other Microsoft applications.

What we offer

• 25 days holiday plus bank holidays
• Company Pension
• Wellness Programme
• Sick Pay
• Group life insurance
• Staff discount on car servicing
• Listers Benefits - discounts on retailers, restaurants, cinemas & holidays
• Long service and loyalty incentives
• Staff referral scheme
• In-house, manufacturer & professional qualifications
• Company Events

Why Listers?

Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK. There’s a reason why this is the case, actually there’s over two and a half thousand reasons, our team. Since the very beginning our success has been a product of the fantastic people that work for us. This is recognised by representing some of the world’s most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire. We support employees in all areas of the business, whatever your aspirations might be so if you are looking for a career within the motor trade, automotive or car dealership sector then.