Warranty Administrator

BYD EUROPE; Hounslow; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Private healthcare

Pension scheme

25 days holiday + public holidays

On-site parking

Commute allowance

Team events

Job summary

BYD UK in Hounslow is seeking a Warranty Administrator to join the Aftersales Commercial Vehicle team. The role focuses on processing warranty claims, managing payments, and conducting audits to ensure policy compliance.

Based fully in the office, you will coordinate with the parts department, monitor reports, and strive for profitability and efficiency while upholding customer service standards.

Qualifications

• Minimum 3 years of relevant work experience; familiarity with after-sales service.
• Proficient in using office software (e.g., Microsoft Office suite).
• Ability to use own initiative and multi-task.
• Possess exceptional organisational skills.
• Team player with a personable approach.
• Ability to read and interpret documents such as operating and maintenance instructions and procedure manuals.
• Ability to write routine reports and correspondence.
• Has right-to-work in the UK.

Responsibilities

• Submit accurate warranty and goodwill claims on a daily and weekly basis.
• Monitor daily and weekly reports.
• Resubmit all rejected claims promptly.
• Administer warranty policy in the best interest of the manufacturer and the customer.
• Maintain records of warranty submissions and customer contribution towards goodwill claims.
• Liaise with parts department to ensure all parts replaced under warranty are retained and available for manufacture on request.
• Follow up on payment of outstanding claims and process service invoices.
• Verify criteria required by factory.
• Undertake other tasks as requested by the Aftersales Managers.

Skills

Attention to detail

Communication

Organisational skills

Team player

Initiative

Right to work in UK

Tools

Microsoft Office

Job description

About the role:

We are looking for a full-time

About the role:

We are looking for a full-time Warranty Administrator to join the Aftersales Commercial Vehicle team at BYD UK, Hounslow, London area. The successful candidate will be responsible for processing and reviewing warranty claims, managing warranty payments. The role will also manage warranty parts returns, and conduct audits to ensure compliance with warranty policies.

Working location: Hounslow, London (Fully office-based)

Key responsibilities:

• Submit accurate warranty and goodwill claims on a daily and weekly basis.
• Monitor daily and weekly reports
• Resubmit all rejected claims promptly
• Administer warranty policy in the best interest of the manufacture and the customer aiming for profitability and efficiency.
• Maintain records of warranty submissions and customer contribution towards goodwill claims
• Liaise with parts department to ensure all parts replaced under warranty are retained for the correct period, are labelled, and made available to manufacture on request
• Follow up on payment of outstanding claims, processing service provide invoices
• Verify criteria required by factory
• Undertake other tasks as requested by the Aftersales Managers

Skills and requirements

• Minimum 3 years of relevant work experience; familiarity with after-sales service
• Proficient in using office software (e.g., Microsoft Office suite)
• Ability to use own initiative and multi-task
• Possess exceptional organisational skills
• Team player
• Personable approach, with a polite and courteous manner
• Ability to read and interpret documents such as, operating and maintenance instructions and procedure manuals.
• Ability to write routine reports and correspondence
• Has right-to-work in the UK

We offer:

• Performance and experience-based competitive remuneration;
• Scottish Widow workplace pension;
• 25 days paid holidays + public holidays;
• On-site free parking;
• Commute allowance;
• Private healthcare;
• Car sacrifice scheme;
• Department & company wide teambuilding events;
• An exciting opportunity to lead the European transition to Zero Emissions transportation and de-carbonization of the economy.

Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team