Warranty Administrator

Stratstone; Aylesbury; On-site; GBP 30,000 - 39,000; Full time

Benefits offered by this job

33 days holiday incl. bank holidays

Pension

Life assurance

Exclusive discounts on car purchases

Job summary

Lithia UK is seeking a Warranty Administrator to deliver industry-leading customer care. You will manage every aspect of warranty and goodwill policies, submitting claims and monitoring reports daily.

The role requires exceptional administration experience, strong PC skills, and meticulous attention to detail in a fast-paced automotive environment. With 33 days holiday, pension, life assurance and exclusive employee discounts, Lithia UK supports your growth and wellbeing.

Qualifications

• Exceptional administration experience required.
• Highly organised and conscientious with PC skills.
• Excellent attention to detail and communication abilities.

Responsibilities

• Submit warranty and goodwill claims daily and weekly.
• Monitor warranty reports and identify improvements.
• Check invoices and credit notes for accuracy.
• Ensure compliance with manufacturer warranty processes.

Skills

Administration

Attention to detail

Organisation

Communication skills

Microsoft Office

Tools

Microsoft Office

Job description

Stratstone Audi Aylesbury

Basic salary of £30,000 with an OTE of £39,000, pension, life assurance, 33 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals and aftersales services

Do you have exceptional administration experience? You could be the Warranty Administrator that we are looking for.

As Warranty Administrator, you will be responsible for delivering industry leading standards of customer care and satisfaction at all times.

The role of Warranty Administrator will include:

• Being involved in every aspect of the warranty and goodwill policy and procedure.
• Accurately submitting claims on a daily and weekly basis
• Monitoring daily and weekly warranty reports
• Suggesting improvements to increase efficiency and service
• Checking invoices and credit notes
• Ensuring full compliance with manufacturer’s warranty claims, processes and procedures.

To be successful as a Warranty Administrator, you will need to:

• Be highly organised and conscientious, with proven experience within an administration environment.
• Have exceptional PC skills
• Have superb attention to detail and possess the sort of confidence and communication skills that inspires trust in colleagues and customers alike.

What we can offer you:

• Enjoy 33 days annual leave (including bank holidays), giving you more time to relax, recharge, and do what you love
• Celebrate your special day with an extra day off on your birthday
• Our industry-leading Family Leave Policies ensure you’re supported when it matters most
• Access a new car through our Salary Sacrifice scheme and enjoy a smarter way to drive
• Take a paid day to volunteer and give back to a cause close to your heart
• We believe in recognising dedication and loyalty, that’s why we celebrate long service milestone anniversaries
• Unlock your potential with tailored training and endless career growth opportunities
• Commute for less with our cycle to work scheme
• Access high street discounts to make the everyday a little more rewarding
• Know someone perfect for Lithia UK? Earn rewards through our internal referral scheme

At Lithia UK, our growth is powered by our people:

As one of the largest automotive retailers globally, we’re passionate about transforming the future of personal transportation and setting new standards for exceptional customer experiences. Our values Earn Customers for Life, Improve Constantly, Take Personal Ownership, and Have Fun! fuel everything we do. Join us, and you’ll be part of a team that embraces innovation, champions personal growth, and celebrates success together. If you’re ready to make an impact in an environment that empowers you to drive change, we’d love to have you with us on this journey.

Lithia UK are an equal opportunities employer, and we are proud members of Automotive 30% Club, Diversity in Retail and Inclusive Companies. We welcome all applications regardless of age, race, religion, disability, gender or sexual identity, marital status, socio-economic background or Veteran status. We will also consider qualified applicants with prior criminal convictions, in accordance with the law.

We want your recruitment journey to be unique to you and as accessible as possible. If you need any additional support with your application or have specific requirements at any stage, please let us know via email: [e-mail]. Our team will be happy to support you throughout every stage of the process.