Warranty Manager

Lloyd Motor Group; Carlisle; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Company car

Healthcare

Pension scheme

Cycle to work

Eyecare vouchers

Free flu jabs

Staff discounts

Job summary

Lloyd Motor Group in Carlisle is seeking a Warranty Manager to lead warranty operations across the group’s retailers, coaching and auditing Warranty Administrators while driving improvements and ensuring compliance across locations.

A true warranty expert with automotive experience is required; travel to multiple sites across the group is essential. A company car is provided as part of the benefits package, along with healthcare, pension, and other staff benefits.

Qualifications

• Experience in warranty administration, preferably managing multiple locations, though this is not essential.
• Full UK driving licence
• This role involves regular site visits across multiple locations, so a willingness to travel is essential.

Responsibilities

• Drive continuous improvement of audits, grades, and warranty processes.
• Ensure manufacturer warranty policies and group procedures are followed and updated.
• Conduct structured monthly audits, create action plans, and implement changes to address non-conformance.
• Maintain strong relationships with manufacturers and internal teams to resolve issues.
• Collaborate with Aftersales teams to maximise warranty claims and revenue.
• Support Warranty Administrators, ensuring claims are submitted accurately and on time.
• Standardise group-wide warranty procedures, including invoicing, tracking, and reporting.
• Deliver inductions for new Aftersales staff and support ongoing technician development.
• Improve the quality of technician write-ups and claims to maximise successful warranty time.
• Monitor performance metrics and manufacturer systems to identify gaps.
• Review non-conformance, implement improvements, and report progress.

Skills

Warranty management

Auditing

Leadership

Travel willingness

Job description

An exciting opportunity has arisen for a Warranty Manager to join Lloyd Motor Group.

This position will require travel to various retailers across the group, covering different locations. Therefore, candidates must be willing and able to travel as part of the role.

You will need to be a truewarranty expert, with a strong depth of knowledge and experience within warranty operations. In this role, you will be responsible for coaching, supporting and auditing experienced Group Warranty Administrators, ensuring high standards, accuracy and compliance are consistently maintained across the Group.

This is a great opportunity for someone who already has experience in the automotive industry to work for one of the UK’s largest family run automotive retailers. You will be representing prestigious brands like Volvo, Kia, Volkswagen, Skoda, INEOS.

Salary: Basic £32,000 OTE £38,000 A company car is also included as part of the benefits package for this role (T&Cs apply).

Hours: 40+ hours per week

Candidates must have:

• Experience in warranty administration, preferably managing multiple locations, though this is not essential.
• Full UK driving licence
• This role involves regular site visits across multiple locations, so a willingness to travel is essential.

Role responsibilities

Audits & Compliance

• Drive continuous improvement of audits, grades, and warranty processes.
• Ensure manufacturer warranty policies and group procedures are followed and updated.
• Conduct structured monthly audits, create action plans, and implement changes to address non-conformance.
• Maintain strong relationships with manufacturers and internal teams to resolve issues.

Warranty Administration

• Collaborate with Aftersales teams to maximise warranty claims and revenue.
• Support Warranty Administrators, ensuring claims are submitted accurately and on time.
• Standardise group-wide warranty procedures, including invoicing, tracking, and reporting.

Training & Induction

• Deliver inductions for new Aftersales staff and support ongoing technician development.
• Improve the quality of technician write-ups and claims to maximise successful warranty time.

Measurement & Improvement

• Monitor performance metrics and manufacturer systems to identify gaps.
• Review non-conformance, implement improvements, and report progress.

Company Benefits

• 33 days of annual leave, inclusive of Bank Holidays.
• Healthcare cash plan.
• Employee vehicle-discount schemes.
• Cycle to work scheme.
• Eyecare vouchers.
• Free flu jabs.
• Pension scheme (including life cover).
• Internal and manufacturer training.
• Staff referral scheme.

About Lloyd Motor Group

Founded in 1976, Lloyd Motor Group is one of the UK's largest family-run car retailer groups, with 40 retailers across Northern England and Southern Scotland. Representing prestigious brands like BMW, MINI, Land Rover, BYD, Volvo, Kia, Volkswagen, Skoda, INEOS, Honda motorcycles and BMW Motorrad, we've built our reputation on exceptional customer service delivered with a professional yet personal touch. Join our passionate team and you'll find a supportive culture that values your contribution, invests in your development, and empowers you to grow while making a real difference in a company where people are our greatest asset.

Benefits of Working With Us

• Medicash healthcare cash plan is available for all colleagues.

Holidays

• 25 days of annual leave a year, and 8 bank holidays.

Retail Discount Scheme

• Highstreet discounts and cashback opportunities.

Refer a Friend Scheme

• Colleague incentive of £500 for recommending great people to join us.

Great Facilities

• We take pride in our state-of-the-art working environments and facilities.

Staff Parking

• Free staff parking at the majority of our sites or subsidised parking.