Guest Services Associate - Flexible Shifts & Instant Pay

Hilton; Nuneaton; On-site; GBP 11,000 - 18,000; Part time

Benefits offered by this job

Flexible shifts

Instant pay access

Free meals on duty

Generous holiday allowance

Mental health resources

Crisis Concierge

Job summary

Hilton in the United Kingdom is seeking a Casual Guest Service Agent to welcome guests with warmth at check-in and check-out, and to ensure memorable stays.

You’ll use upselling techniques to promote hotel services, provide local information, and handle guest requests with care and efficiency, supporting a smooth operation across front desk and guest services. This casual role offers flexible shifts and opportunities to grow with Hilton.

Qualifications

• Friendly and professional guest interaction skills.
• Ability to upsell hotel services and amenities.

Responsibilities

• Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
• Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
• Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries
• Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue
• Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications

Skills

Welcoming guests

Upselling hotel services

Job description

Hilton in the United Kingdom is seeking a Casual Guest Service Agent to welcome guests with warmth at check-in and check-out, and to ensure memorable stays.

You’ll use upselling techniques to promote hotel services, provide local information, and handle guest requests with care and efficiency, supporting a smooth operation across front desk and guest services. This casual role offers flexible shifts and opportunities to grow with Hilton.