Warm Reception Host Elevate Guest Stays on Cornish Coast

Scarlet Hotel; Newquay; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Share of hotel tips

Performance bonus scheme

Health shield

Job summary

Scarlet Hotel in Newquay is seeking a Reception Host to welcome guests warmly, manage check-ins/check-outs, and assist with local recommendations. You will be central to delivering a memorable stay and coordinating with other departments.

The role requires a guest-focused mindset, strong communication, and flexibility to work weekends. A full-time permanent contract with staff benefits is on offer.

Qualifications

• Previous hospitality, reception, or front-of-house experience is desirable.
• Strong customer service background with a guest-first mindset.
• Confident using booking systems and administrative systems (training provided).
• Flexible availability, including weekends and public holidays.
• A passion for hospitality and creating memorable guest experiences.

Responsibilities

• Deliver a warm, friendly, and engaging welcome to all guests.
• Manage smooth and efficient check-ins and check-outs with accuracy.
• Build genuine rapport with guests and personalise their stay experience.
• Promote hotel facilities, services, and local recommendations confidently.
• Work collaboratively with all departments to deliver a seamless guest journey.
• Take ownership of guest enquiries and resolve issues quickly and professionally.
• Balance exceptional guest service with speed and organisation during busy periods.
• Maintain accurate bookings, billing, and guest information at all times.
• Keep the reception area welcoming, organised, and presentable.
• Support the wider team and contribute positively to team culture.
• Represent the hotel with professionalism, personality, and pride.

Skills

Reception experience

Customer service

Booking systems

Weekend availability

Hospitality mindset

Job description

Scarlet Hotel in Newquay is seeking a Reception Host to welcome guests warmly, manage check-ins/check-outs, and assist with local recommendations. You will be central to delivering a memorable stay and coordinating with other departments.

The role requires a guest-focused mindset, strong communication, and flexibility to work weekends. A full-time permanent contract with staff benefits is on offer.