Reception Host

Scarlet Hotel; Newquay; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Share of hotel tips

Performance bonus scheme

Health shield

Job summary

Scarlet Hotel in Newquay is seeking a Reception Host to welcome guests warmly, manage check-ins/check-outs, and assist with local recommendations. You will be central to delivering a memorable stay and coordinating with other departments.

The role requires a guest-focused mindset, strong communication, and flexibility to work weekends. A full-time permanent contract with staff benefits is on offer.

Qualifications

• Previous hospitality, reception, or front-of-house experience is desirable.
• Strong customer service background with a guest-first mindset.
• Confident using booking systems and administrative systems (training provided).
• Flexible availability, including weekends and public holidays.
• A passion for hospitality and creating memorable guest experiences.

Responsibilities

• Deliver a warm, friendly, and engaging welcome to all guests.
• Manage smooth and efficient check-ins and check-outs with accuracy.
• Build genuine rapport with guests and personalise their stay experience.
• Promote hotel facilities, services, and local recommendations confidently.
• Work collaboratively with all departments to deliver a seamless guest journey.
• Take ownership of guest enquiries and resolve issues quickly and professionally.
• Balance exceptional guest service with speed and organisation during busy periods.
• Maintain accurate bookings, billing, and guest information at all times.
• Keep the reception area welcoming, organised, and presentable.
• Support the wider team and contribute positively to team culture.
• Represent the hotel with professionalism, personality, and pride.

Skills

Reception experience

Customer service

Booking systems

Weekend availability

Hospitality mindset

Job description

Are you a naturally warm and welcoming person who loves creating great first impressions?

Do you put people first and thrive in a guest-focused environment?

Ready to join an award-winning team on the stunning Cornish coast?

What do we want?

We’re looking for a confident, positive, and people-focused Reception Host to join our front-of-house team at RED Hotels. As one of the first faces our guests see, you’ll play a key role in shaping their experience — creating a warm welcome, building genuine connections, and ensuring every guest feels looked after from the moment they arrive to the moment they leave.

This is a fast-paced and varied role where no two days are the same. From smooth check-ins and check-outs to answering guest queries, promoting hotel experiences, and coordinating with other departments, you’ll be at the centre of delivering exceptional hospitality.

We’re looking for someone who is naturally engaging, highly organised, and passionate about creating memorable guest experiences. If you enjoy working with people, can stay calm under pressure, and love being part of a supportive team, this could be the perfect opportunity for you.

Responsibilities and Duties:

• Deliver a warm, friendly, and engaging welcome to all guests
• Create a relaxed and personal first impression that reflects the RED Hotels brand
• Manage smooth and efficient check-ins and check-outs with accuracy
• Build genuine rapport with guests and personalise their stay experience
• Promote hotel facilities, services, and local recommendations confidently
• Work collaboratively with all departments to deliver a seamless guest journey
• Take ownership of guest enquiries and resolve issues quickly and professionally
• Balance exceptional guest service with speed and organisation during busy periods
• Maintain accurate bookings, billing, and guest information at all times
• Keep the reception area welcoming, organised, and presentable
• Support the wider team and contribute positively to team culture
• Represent the hotel with professionalism, personality, and pride

Qualifications:

• Previous hospitality, reception, customer service, or front-of-house experience is desirable
• Strong customer service background with a guest-first mindset
• Confident using booking systems and administrative systems (training provided where needed)
• Flexible availability, including weekends and public holidays
• A passion for hospitality and creating memorable guest experiences

Key Skills:

• Excellent communication and interpersonal skills
• Strong customer service and guest engagement skills
• Positive, confident, and approachable personality
• Good organisational and time-management skills
• Ability to multitask and work efficiently under pressure
• Strong attention to detail and accuracy
• Problem-solving skills and ability to handle guest concerns professionally
• Team player with a collaborative and supportive mindset
• Professional presentation and a proactive attitude

As a family-owned, independent Cornish business, we value every member of our talented team. We offer a range of benefits and perks to reflect our commitment to making our hotels such a desirable place to work. These include:

• £12.71 per hour plus a share of hotel tips
• Performance Boost Scheme -The opportunity to earn more on top of base pay.
• A people-centric working environment
• Learning and internal career progression opportunities
• A full-time permanent contract with 28 days holiday per year (29 after 1 year)
• Long service scheme, enjoy a free stay at Bedruthan after your first year
• Enjoy 40% off food and drinks, along with a range of other services throughout the hotel with our own discount scheme
• Local partnership discounts
• Health Shield Healthcare Plan
• Temporary on-site team accommodation is available for relocators

Perched on the rugged clifftops of North Cornwall, Bedruthan and Scarlet have always been trailblazers in hospitality—setting the standard for exceptional experiences and refined service. When you join us, you become part of one of the UK’s most exciting independent companies.

This isn’t simply a job — it’s the place you want to be.