Warehouse Supervisor

DK Recruitment; Coventry; On-site; GBP 30,000 - 35,000; Full time

Job summary

DK Recruitment is seeking an experienced Warehouse Supervisor to join a busy distribution operation in Coventry. You will oversee day-to-day warehouse activities, ensuring orders are fulfilled safely, accurately and on time, while maintaining high standards of health, safety, quality and productivity.

You will lead a team of warehouse operatives, manage workload and resources, monitor KPIs and implement improvements to processes and efficiency.

Qualifications

• 3-5 years' experience in warehousing, logistics or distribution.
• Supervisory or team leadership experience, ideally 2-3 years.
• Experience using a Warehouse Management System (WMS).

Responsibilities

• Oversee day-to-day warehouse operations, ensuring work is completed safely, accurately and on time.
• Plan and allocate resources to ensure orders are picked, packed and dispatched within deadlines.
• Lead, support and develop a team of warehouse operatives, including performance management and training.
• Organise workflow and maintain stock rotation, including FIFO processes.
• Monitor and report warehouse KPIs, productivity and employee performance.
• Identify opportunities for continuous improvement and implement changes.

Skills

Team leadership

Communication

WMS experience

Planning & organising

Excel

Health & safety

Customer service

Tools

WMS

Job description

Warehouse Supervisor

Location: Coventry

Salary: £30,000 - £34,500

Job Type: Full-time

About the Role

We are currently recruiting for an experienced Warehouse Supervisor to join a busy and fast-paced distribution operation in Coventry.

This is a hands-on supervisory position where you will be responsible for overseeing day-to-day warehouse operations, ensuring customer requirements and service levels are consistently achieved, while maintaining high standards of health & safety, quality and productivity.

You will lead and support a team of warehouse operatives, manage workflow and resources, monitor performance and KPIs, and identify opportunities to improve processes and operational efficiency.

Key Responsibilities

• Oversee the day-to-day running of warehouse operations, ensuring work is completed safely, accurately and on time.
• Plan and allocate resources to ensure orders are picked, packed and dispatched within required deadlines.
• Lead, support and develop a team of warehouse operatives, including performance management, training and appraisals.
• Organise workflow and maintain effective stock rotation, including FIFO processes.
• Monitor and report warehouse KPIs, productivity and employee performance.
• Ensure accurate management information and reporting is maintained.
• Maintain high standards of quality and ensure processes are followed in line with agreed procedures.
• Manage team holidays, sickness and absence records.
• Conduct site inductions and ensure employees receive appropriate training and SOP sign-off.
• Promote and maintain high standards of Health & Safety across the warehouse.
• Ensure warehouse equipment, facilities and working areas are maintained appropriately.
• Identify hazards and support the implementation of appropriate corrective actions.
• Work closely with other departments to ensure effective communication and joined-up operations.
• Liaise directly with customers to resolve queries, issues and complaints promptly.
• Attend regular customer and management meetings, providing updates on performance, issues and resource requirements.
• Identify opportunities for continuous improvement and recommend new or improved working practices.
• Prepare operational reports for management.
• Ensure the warehouse remains clean, organised and safe.
• Support the onboarding and training of new employees and colleagues moving into new responsibilities.

About You

The successful candidate will have previous experience within a warehouse, logistics or distribution environment, with proven experience supervising or leading a team.

You will be organised, proactive and confident managing people in a fast-paced operational environment. Strong communication skills are essential, as you will regularly interact with colleagues, management and customers.

Essential Requirements

• 3-5 years' experience within warehousing, logistics or distribution.
• Previous supervisory or team leadership experience, ideally 2-3 years.
• Experience managing warehouse operatives within a busy operation.
• Good understanding of warehouse processes and Health & Safety.
• Experience using a Warehouse Management System (WMS).
• Experience with warehouse equipment and operational processes.
• Good Microsoft Office skills, particularly Excel, Word and PowerPoint.
• Strong numerical, analytical and reporting skills.
• Excellent written and verbal communication skills.
• Ability to prioritise and manage multiple tasks effectively.
• Experience handling employee relations, absence or performance matters is advantageous.
• Fire Warden training is desirable.

Personal Attributes

• Professional and approachable.
• Self-motivated with a positive, "can-do" attitude.
• Reliable and organised.
• Comfortable working to tight deadlines.
• Calm and professional under pressure.
• Focused on accuracy, quality and customer service.
• Proactive when identifying and implementing improvements.

Why Apply?

This is an excellent opportunity for an experienced Warehouse Supervisor / Team Leader looking to take ownership of a busy operation, develop a team and play a key role in driving warehouse performance, customer satisfaction and continuous improvement