Warehouse Operative and Customer Support (m/f/d)

Fastenal Europe, Ltd.; Nottingham; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Excellent training

28 days holidays (20 + 8 BH)

Auto-enrolment pension

Monthly bonus after probation

Long-term progression

International travel

Forbes recognition

Job summary

Fastenal Europe, Ltd. in Nottingham is seeking a proactive candidate for a combined customer support and warehouse role. The position offers a clear path for progression, with a strong training program and a company-focused approach to career growth.

The role operates full-time, Monday to Thursday 8–5 and Friday 8–2:30, with no weekends. A full UK driving license is required as you will drive a company van.

Qualifications

• Experience in customer service or call handling is required.
• Experience in warehouse operations is preferred.
• Full UK driving license is required.

Responsibilities

• Handle incoming calls and emails, identify customer needs and provide solutions.
• Perform warehouse tasks: picking, packing, receiving, cycle counts, shipping, and goods processing.

Skills

Customer service

Warehouse operations

Communication

Problem solving

Tools

Forklift licence

POS/CRM familiarity

Job description

Salary/Rate

Annual salary of £27,000 (additional bonus option after successful probation period) and excellent in‑house training and future prospects with over 95% of staff promoted from within.

Location

Nottingham

Mode

Full‑time

Hours

Monday to Thursday 8-5pm. Friday 8am-2:30pm. No weekends

An interesting position with lots of opportunities for progression, working with an exciting customer base with strong forecasts for growth.

We are looking for approachable, all‑rounded customer support/warehouse op candidates, who thrive under pressure and can deliver exceptional customer service whilst also working within a warehouse supporting role. Full UK driving license would be required as you'd be driving with a company van.

Furthermore, this would be a great opportunity for those interested in pursuing a long‑term career and willing to progress into managerial or senior sales roles in the future.

Key responsibilities will include:

Customer Services

• Handling incoming calls, answering emails, identifying and evaluating customers’ needs to deliver satisfaction, going the extra mile to engage customers, purchasing stock, general operations in the POS, communicating with colleagues, and providing customers with updates. IT skills would be advantageous.

Warehouse

• Picking, packing, receiving, cycle counts, managing shipping and processing goods in, general warehouse operations. Forklift licence would be a big plus but can be obtained on‑the‑job.

If you have warehouse and/or customer service experience and would like to build your career with a well‑established company then this position is the right fit for you.

Package

• Excellent starting salary
• 20 Days Holidays plus 8 Bank Holiday
• Auto‑enrolment pension
• Monthly bonus after your probation period
• Excellent long‑term prospects and progression opportunities
• International travel and training events.
• #148 World’s Best Employer 2018 (Forbes)
• #68 World’s Most Innovative Company 2016 (Forbes)
• We are proud to work and partner with the world’s largest companies

Job Type: Permanent

Start Date: ASAP

Contract Length: Permanent